Customer Service Delivery

J'Corey Jolly

Houston, TX *****

936-***-**** - ***********@*****.***

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Data Entry

Conflict Resolution

Work History

03/2020 to Current

Customer Service Representative

Val-Tex – Houston, TX

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information.

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Collaborated with team members to develop best practices for consistent customer service delivery.

Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Led quarterly customer service meetings to review performance and set goals for improvement.

Coordinated with logistics department to expedite shipping for urgent customer orders.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

01/2018 to 03/2020

Shipping Supervisor

Val-Tex – Houston, TX

Supervised shipping team of five (5) employees.

Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.

Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.

Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.

Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.

Conducted regular performance reviews for team members, identifying areas for growth and providing constructive feedback.

Established strong relationships with vendors and suppliers to guarantee reliable service and quality products for shipping needs.

Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.

Operated forklifts, lift trucks, and hand trucks to move items around warehouse.

Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Assigned tasks to team members to complete within designated time frames.

Handled day-to-day shipping and receiving overseeing more than 150 packages per day.

01/2017 to 01/2018

Inventory Control Team Lead

Val-Tex – Houston, TX

Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.

Implemented forecasting tools to predict demand patterns, enabling proactive adjustments to stocking levels for optimal inventory availability.

Facilitated seamless communication between various departments, promoting collaboration on inventory management initiatives.

Optimized storage space utilization by reorganizing warehouse layout and implementing efficient shelving systems.

Enhanced team productivity, effectively delegating tasks and providing consistent coaching to staff members.

Performed root cause analysis for recurring stock issues, implementing corrective measures to prevent future occurrences.

Fostered a positive team culture that emphasized collaboration, continuous learning, and dedication to excellence in inventory control operations.

Completed physical inventory counts each month.

Utilized forklift or pallet truck to load, unload, transport and store goods.

Inspected incoming and outgoing shipments to identify discrepancies with records.

02/2016 to 01/2017

Shipping Clerk

Val-Tex – Houston, TX

Coordinated with warehouse staff to ensure timely order fulfillment and delivery.

Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.

Reduced shipping errors by implementing a thorough quality control system for outgoing orders.

Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.

Completed basic mathematical calculations to check weights and dimensions of shipments.

09/2014 to 02/2016

Lead Warehouse Associate

Val-Tex – Houston, TX

Achieved high levels of customer satisfaction through timely fulfillment of orders while maintaining strict quality control measures throughout the entire supply chain process.

Increased overall efficiency by identifying areas of improvement within processes and recommending appropriate changes or technological upgrades.

Maintained a clean and organized work environment, adhering to 5S principles for optimal workplace conditions.

Reduced turnaround time for customer orders through effective prioritization and delegating tasks to team members.

Kept storage areas organized, clean, and secure to fully protect company assets.

Prepared pallets of boxes for easy transportation between customer and storage locations.

Acted as liaison between company departments and warehouse teams.

Optimized warehouse organization by implementing efficient storage solutions and space-utilization techniques.

Education

07/2024

Commercial Driver License: Class A, Endorsement: N-Tank Vehicle, Rest: E

Houston Community College - Houston

05/2009

High School Diploma

Lufkin High School - Lufkin, TX

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