Customer Service Technical Support

Claudio De León González

540-***-**** ********@*****.***

Summary

Bilingual IT professional with 5+ years of experience in technical support, customer service, and field service. Proven ability to troubleshoot hardware and software issues, manage projects, and ensure customer satisfaction.

Skills

* Windows 10 & 11, Active Directory

* Network troubleshooting, CCNA certified

* Customer service, problem-solving

* Project management, travel coordination

Experience

Field IT Technician, Akkodis (Dec 2022 - Nov 2023)

* Updated Alaris systems at hospitals nationwide, ensuring compliance with FDA regulations.

* Managed and tracked expenses using a corporate credit card.

* Maintained a professional demeanor during on-site assignments.

* Coordinated travel arrangements within budget constraints.

Whole Home Expert, Asurion (Aug 2021 - Oct 2022)

* Provided remote technical support to customers, resolving device issues and processing claims.

* Effectively multitasked using various applications and resources.

IT Field Support Specialist, SSP America (Jul 2018 - Jul 2020)

* Programmed POS systems and configured services on Micros 3700/RES.

* Ensured Windows server security through regular updates and checks.

* Troubleshot hardware issues for various devices.

* Set up and configured server hardware.

Education

* Bachelor of Business Administration, UPR Humacao Campus (1995-2000)

* Information Technology Security and Administration Courses, My Computer Career (2017-2019)

Certifications

* MTA: Mobility & Device Fundamentals, MTA: Security Fundamentals

* CompTIA Server +, CCNA: Implementing and Administering Cisco Network Technologies

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