Customer Service Data Entry

Quartisha Weatherspoon

***** * **** ***. ******, CO 80249 303-***-**** ************@*****.***

Objective: Personable customer service professional offering over 9 years of experience resolving account and service concerns for a variety of companies and customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Education

• Community College of Denver, Denver, Colorado

• Basic Studies, 2004

• Rocky Mountain Service, Denver, Colorado

• GED, 2003

Skills

• Supervision

• Customer Service

• Cash Handling

• Food Service

• Basic Computer

• Data Entry

• General Office

• Stocking and Destocking

• Inventory

• Cash registry

• Quality

• Retail

• 10-key data entry

• Banking

Experience

Jan 21- June 23

Teller, Wells Fargo, Denver, CO

Provides excellent service by assisting customers with transactions involving personal or business accounts.

While keeping a balanced till, secured confidential documents in proper storage. Assisted with maintaining a clean and safe work environment.

Jan 20- Dec 21

AP Analyst, UCHealth, Aurora, CO

Provided excellent service by reviewing customers invoices, also customers check requests. While balancing expense accounts, with excellent customer service through via email and phone communication.

Jan 19- Nov 19

Teller, Loomis, Aurora, CO

Provides excellent service by balancing customer's accounts in a timely manner for accurate deposits. Assists with maintaining a clean and safe work environment for self and coworkers. Documented all changes and actions in computer-based tracking system. Jul 17- Apr 19

Customer Service Representative, Comcast, Greenwood Village, CO Provided excellent service by assisting customers with issues or questions regarding equipment or services.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Entered customer interaction details in computer software to track requests, document problems and record solutions offered.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

While maintaining a clean work environment.

Jun 15- Jul 17

Cashier, Sodexo, Greenwood Village, CO

Provided excellent service by assisting customers with purchased item(s). Assisted with maintaining a clean work environment, while operating the cash register. Restocked, arranged and organized merchandise in front lanes to drive product sales. Reconcile cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.

Assisted customers by answering questions and fulfilling requests. Aug 08-Feb 15

Lead/Processor, Goodwill Industries of Denver, Denver, CO Supervised a team of 8-10 processors, keeping production schedules on track to meet tight deadlines. Separated products, managed retail inventory.

Prepared, boxed and staged outgoing shipments.

Researched and resolved discrepancies to maintain accuracy. Updated tags, displays and signage for special promotions. Maintain a clean and safe work environment.

Sept 04-Mar 08

Assistant Manager, Wingstop, Denver, CO

Supervised a staff of 2-5.

Managed restaurant operations, including ordering food and general kitchen supplies, made bank deposits and conducted restaurant inventory.

Trained team members in successful strategies to meet operational and sales targets. Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Kept work areas clean, organized and safe to promote efficiency and team safety. Awards & Acknowledgements

• CNA Certificate

• Phlebotomy Certificate

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