Business Analyst Quality Assurance

MICHELLE BUSEY

PROFESSIONAL EXPERIENCE

Carrington Technical Support – Contractor 02/2019 to Present

QA/Helpdesk

•Provided QA and Help Desk support to contracted companies.

•Provided internal QA on relevant technology stored in libraries provided on SharePoint.

•Maintained SharePoint site for permissions, data, and article storage and assisted with training new support personnel.

Chickasaw Nation – Contractor 09/2018 – 02/2019

Quality Assurance Analyst

•Performed QA testing on IQ (Intranet Quorum) software.

•Testing online forms, templates, and data updates. Testing all new on three environments.

•QA provided for enhancements and new forms.

NTT Data - Contractor 11/2016 – 08/2018

Business Analyst/QA Manager

Managed all QA processes related to the implementation of RCM and RMK SuccessFactors. Business Analyst reviewing documents and defining scope. Working with the Boomi team, assisted with Unit testing with data setup. Performed QA Testing. Organized and Managed UAT testers. Running the APIs during this testing. The UAT testing team consisted of two go lives: one internal to NTT DATA and the second for the Dell Services Integration project. The UAT teams consisted of 20 plus testers in multiple countries. Mentor other QA staff members of the software Quality Assurance organization (both offshore/onshore).

•Daily UAT calls working with India and other countries during their evening work schedule.

•Daily UAT calls working with the US team.

•Managed all test results and reporting.

•Performed and managed QA and UAT testing on published reports.

•Performed and manage QA testing on multiple platforms; laptops, tablets, and cell phones for the RMK component.

EndeavorCPQ 01/2016 – 07/2016

QA Lead

Managed all QA processes related to CPQ (Configure Price Quote) software development. Creating standards and processes for our Dallas office and a four-person offshore QA team. Provided training to the BAs and support staff on the processes and procedures when interacting with our customers. Worked closely with the development team in design meeting for future enhancements to the software.

•Managed a team of six offshore team members.

•Created standards for QA scripts in MTM and the web portal.

•Performed code builds through the web portal and TFS.

•Performed testing after hours for monthly hot fix.

•Performed daily testing on CPQ.

•Took daily calls with offshore team.

•Assisted in managing Belarus team with the design of reports through PowerBI for CPQ.

Jack Henry & Associates 02/2012 – 10/2015

QA Manager

Managed all QA processes related to the company’s Argo Keys and On Target applications. Managed workflow and fiscal year budgeting to ensure deadlines were met cost effectively. Hired, trained, mentored, and provided leadership to a team of eleven employees.

•Managing a team of eleven on site team members.

•Maintained smooth business operations by supporting three versions of release code, two patch environments and one current release environment.

•Implemented MTM as a test repository for all test results which are accessible by the business and audit.

•Expedited resolution of customer defects by utilizing a custom PeopleSoft case repository.

•Perform quality assurance for DDS and BFO forms upgrades provided by Wolters Kluwer, a leading regulatory banking compliance forms company.

•Performed quality assurance for the implementation of Expere, a Wolters Kluwer dynamic global financial services environment. Expere provides dynamic linking of regulatory verbiage to banking forms.

Bank of America 08/2004 –09/2011

QA Manager/Business Analyst

QA Manager for all Countrywide’s applications, including project management and overseeing the entire quality lifecycle. When the company merged with Bank of America, the team added support for Oracle Warehouse for financial data and Business Objects reporting and two new areas of testing; Outlook Soft (SQL based) and REO (Web front end and SQL backend). Managed a diverse team of in-house specialists in the U.S. and India and consultants from Oracle, Deloitte, and Business Objects.

•Manage a six-person offshore team and up to thirteen on site consultants.

•Managed the implementation or upgrade of the following systems, including numerous phases of enhancements: PeopleSoft 8.9 10g upgrade EPM and HR Data Warehouse, PeopleSoft 8.9 9i upgrade EPM, PeopleSoft Budget system, Management Reporting system, Scorecard system, and WFA system.

•Ensured effective and efficient teamwork by encouraging communication, cross training between the U.S. and offshore team, and implementing best practices in processes and testing methodologies.

•Lead the QA team by managing, monitoring, planning, scheduling, providing the scope of testing, measuring, and reporting results. Managed a global team of nine employees in the U.S. and India providing lifecycle QA support.

•QA Lead for PeopleSoft 8.8 EPM (Enterprise Performance Management) implementation.

•Expedited business processes by providing data validation on 18 external business entities through PeopleSoft Financials and EPM to Business Object reports.

•Established QA standards in performing analysis, creating test plans, execution of scripts, defect management, testing status, test results and reporting procedures.

•Utilized SQL, Oracle, TOAD, and Ascential Software to verify data flow through the data warehouse.

Korn Ferry International 07/1997 – 08/2004

QA Analyst

Provided QA for the company’s Global SAP v4.6 implementation, facilitating numerous individual SAP implementations in North America, Canada, Europe, and Asia Pacific.

•Provided QA, training, and support on proprietary and third-party financial applications involving SAP, Web interfaces, proprietary interfaces, NAVision, ComShare, ProClarity, and legacy systems.

•Performed QA and installed/setup of all proprietary and third-party financial software applications for XP and Windows 95 worldwide implementation.

•QA lead for Y2K.

EDUCATION

Bachelor of Science, Sociology, Minor in Psychology, Illinois State University, Bloomington, IL

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