General Manager Front Desk
Resume:
Brande Ile
North Canton, OH *****
******.*****@*****.***
Willing to relocate to: Akron, OH - Massillon, OH - Canton, OH Authorized to work in the US for any employer
Work Experience
Retail Sales Supervisor
Ollie's Bargain Outlet-Canton, OH
March 2024 to Present
• Domestics Supervisor
• Cashier
• Warehouse
• Ticketing
• Freight
• Stocking
• Pre-planning
• Inventory
• Cash handling
• Plano grams
• Rotation and restock
Front Desk
Marriott Blu-tique -Tribute Portfolio Jotel-Akron, OH September 2023 to March 2024
Front Desk Agent
Front Office Manager
Holiday Inn Belden Village-Canton, OH
April 2022 to October 2022
• Assisted General Manager in daily operations.
• Provided training to staff and head of departments.
• Acted as sales and public relations director and to promote the property.
• Monitored all Guest feedback on IHG, Merlin, Trip advisor, OTA's etc. and hotels guest satisfaction surveys. Responded to surveys accordingly
• Received and resolved guest complaints and service recovery process.
• Selected new hires for hotel and completed all new hire paper work.
• Reviewed employee performance.
• Assisted General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.
• Adhered to all franchise and company procedures and regulations as well as standard operating procedures.
• Performed daily, weekly and monthly property inspections.
• Ensured hotel staff was provided with uniforms and name tags.
• Provided effective leadership to hotel team members.
• On call 24/7 to respond to any guest or employee emergencies. Assistant General Manager (AGM) / Sales Manager
East Coast Hospitality, LLC - Holiday Inn Express-Laurinburg, NC July 2019 to November 2020
• Assisted General Manager in daily operations.
• Assigned duties to head of departments and guest service staff.
• Observed performance to ensure adherence to hotel policy.
• Provided training to staff and head of departments.
• Acted as sales and public relations director to promote the property within the hotel industry and local community.
• Handled all contracted corporate accounts and groups.
• Monitored all Guest feedback on IHG, Merlin, Trip advisor, OTA's etc. and hotels guest satisfaction surveys.
• Received and resolved guest complaints and service recovery process.
• Selected new hires for hotel and completed all new hire paper work.
• Reviewed employee performance .
• Maintained accurate records including cash flows sheet, AR Ageing reports, Direct billing etc.
• Assisted General Manager during Morning meetings, conducts the morning HOD meetings in the absence of General Manager.
• Ensured hotel staff was provided with uniforms and name tags, and completed onboarding and training.
• Provided effective leadership to hotel team members
• On call 24/7 to respond to any guest or employee emergencies
• Helped in the opening of newly acquired hotels for the owner. Director of Sales / Front Desk Manager
Fairfield Inn & Suitesby Marriott-Rockingham, NC
September 2018 to May 2019
• Greet and register guests
• Inspect the grounds, public areas and guest rooms for appearance and cleanliness
• Ensured company standards for housekeeping and guest services were met
• Answer guest questions about hotel services and policies
• Interview, hire, train and terminate staff
• Monitor staff performance, ensuring the hotel is running well and guests are happy
• Coordinated front-office and back-office activities and resolve any problems
• Set budgets and room rates, allocate funds and approve expenditures for various departments
• Handled contract corporate accounts, group bookings, maintaining excellent client relationships Skills
• Account Management
• Guest Services
• Management
• Public Relations
• Sales Management
• Profit & Loss
• Interviewing
• Pricing
• Event Planning
• Purchasing
• Customer service
• Social media management
• Catering
• Office Management
• Office Manager Experience (10+ years)
• Budgeting
• Merchandising
• CRM Software
• Salesforce
• Operations Management
• Accounts Receivable
• Recruiting
• Human resources
• Payroll
• Forecasting
• SAP
• Research
• Leadership
• Supervising experience
• Hospitality
• Hotel experience
• Communication skills
• Hotel management
• Computer skills
• Microsoft Office
• English
• OPERA
• Sales
• Events management
• Salesforce
• Hotel experience
• Hospitality
• Marketing
• Customer service
• Forecasting
• Guest services
• Front desk
• Team management
• Cash register
• Project management software
• POS
• Sales management
• Account management
• Shift management
• Cash handling
• Restaurant experience
• Supervising experience
• Leadership
• Interviewing
• Payroll
• Property management
• Project management
• Outdoor work
• Driving
• Profit & loss
• Budgeting
• Pricing
• Operations management
• Human resources
• Google Suite
• Banking
• Guest relations
• Office management
• CRM software
• Social media management
• Accounts receivable
• Typing
• Teaching
• Call center
• Communication skills
• Project coordination
• Public relations
• Recruiting
• Retail sales
• Bookkeeping
• Windows
• Catering
Certifications and Licenses
Driver's License
December 2023 to December 2031
Driver's License
ServSafe
Present
Food Handler Certification
June 2019 to Present
Assessments
Warehouse safety — Completed
October 2023
Using safe practices in a warehouse setting
Full results: Completed
Management & leadership skills: Impact & influence — Proficient February 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work motivation — Proficient
March 2021
Level of motivation and discipline applied toward work Full results: Proficient
Front desk agent (hotel) — Proficient
December 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
December 2022
Responding to customer situations with sensitivity Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient February 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Sales skills — Proficient
June 2022
Influencing and negotiating with customers
Full results: Proficient
General manager (hospitality) — Proficient
June 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Administrative assistant/receptionist — Proficient February 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Retail customer service — Proficient
February 2024
Responding to customer situations in a retail setting Full results: Proficient
Inside sales — Proficient
October 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Recruiting — Proficient
December 2022
Managing the candidate sourcing and selection process Full results: Proficient
Sales fit — Proficient
October 2023
Measures the traits that are important for success in sales positions Full results: Proficient
Attention to detail — Proficient
February 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Basic computer skills — Proficient
March 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Call center customer service — Proficient
February 2024
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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