SHAWMARIE JEFFERY
Small Business Owner
Mooringsport, Louisiana, United States
******************@*****.***
SUMMARY
Driven Small Business Owner with excellent business acumen, creativity, and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities, and generating sales. Proven business operations and customer relations leader, adept at boosting engagement and revenue through strategic planning and partnership building. At Hardware Resources, spearheaded projects that enhanced brand visibility and streamlined processes. Excels in project management and effective communication, driving results and fostering strong team collaboration.
WORK EXPERIENCE
March 2008-Current
Small Business Owner
Inexplicable Things Apothecary
Mooringsport, Louisiana, United States
*Maintained accurate financial records, including sales reports, expense tracking, and budget management.
*Developed a loyal customer base by consistently delivering high-quality products and personalized service.
*Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
*Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
*Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop's overall success.
*Increased store revenue through effective product merchandising and targeted marketing campaigns. May 2016-March 2018
Trade Show Coordinator
Hardware Resources
Bossier City, Louisiana, United States
*Boosted attendee engagement by meticulously planning and organizing trade show booth layouts.
*Maximized brand exposure by strategically placing promotional materials at obvious locations throughout the event space.
*Coordinated with internal teams to ensure consistent branding and messaging across all event materials.
*Oversaw inventory management processes for all exhibit materials, including coordination of shipping logistics.
*Spearheaded cross-functional project teams to deliver high-quality trade shows within tight deadlines.
*Utilized social media to promote events and increase attendance. March 2015-May 2016
Administrative Assistant
Hardware Resources
Bossier City, Louisiana, United States
*Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
*Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
*Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
*Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
*Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
*Boosted team productivity by managing communication channels and ensuring timely responses to inquiries. OUTDOOR ADVENTURING
I find that one of the most appealing aspects of outdoor adventuring is the opportunity to escape the hustle and bustle of daily life. Spending time outdoors in our increasingly digital and fast-paced world allows for a return to simpler, more primal experiences. My family and I find that the fresh air, the sounds of birds and rustling leaves, and the absence of urban noise create a serene environment that promotes mental clarity and reduces stress. As a child, I spent so much time outside. I believe that being in nature often has many benefits, including improved mood, reduced anxiety, and enhanced creativity. I find peace in the outdoors. EDUCATION
2005-2007
Forensics / Criminal Justice
Colorado Technical University Colorado Springs
Colorado Springs, Colorado, United States
* Course work helped to develop a solid foundation in law enforcement, the courts, and corrections as well as foundational forensic investigative knowledge.
* Theory and practical application
* Investigations
* Problem Solving
* Research
• Criminal Justice Studies
-2007
Bachelor of Science
US Army Intelligence School
Arizona, United States
* 05/2007 Bachelor of Science: Criminology / Criminal Justice *Dean's List 2006, 2007 *Honor Roll 2006, 2007 *4.0 GPA
- summa cum laude graduate *Ranked in Top 10% of class *Phi Eta Sigma Member US Army Intelligence School Ft. Huachuca, AZ
* 05/1997 No Degree: Intelligence / Counterintelligence
• Criminology / Criminal Justice
SKILLS
Budget Management Business Strategy Customer Satisfaction Marketing Campaign Merchandising Revenue/Sales Reporting Brand Marketing (Branding) Inventory Management Logistics Social Media Trade Shows Calendar Management Communication Skills Customer Support/Service Travel Planning Criminal Justice Criminology Business Skills Business Administration Business Operations Customer/Client Research Customer Relations Human Resources Leadership Marketing Strategy Project/Program Management Sales Social Media Marketing Strategic Planning Presentation/Verbal Skills Target Marketing Product Merchandising Problem Solving Skills Resolve Customer Issues Expense Tracking Retail Management Revenue Growth Develop and Maintain Customers Record Keeping Consumer Goods and Services Trade Show Management Time Management Shipping/Receiving Cross- Functional Brand Strategy Promotional Strategy Administrative Skills Policy Implementation Productivity Management Establish Priorities Small Business Process Development Revenue Planning Alliance/Partner Management
LANGUAGES
English - Fluent Spanish - Beginner
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States