Administrative Assistant Manager

Margaret SM Man

*** ******* **., ******* *****, IL 60089

Phone: 847-***-**** begin_of_the_skype_highlighting 847-***-**** end_of_the_skype_highlighting (Cell) 847-***-**** (Home) Email: **.***********@*****.***

Highlight and Specialties

Full administration experience from setting up a new office to managing an organized and efficient office operation. Full experience to manage various cultures and business protocols on international trade and development. Specialist with experience in developing product, direct importing and mail order. Specialized in the general gift, housewares, and home goods categories. Efficient multi-tasker and perfectionist in project development, merchandising, financial and executive administration fields. High level of independence as well as work effectively in a team on collaborative projects. Strong computer, organizational and analytical skills. Fluent in English, Mandarin and Cantonese.

Professional Experience

Product Development & Merchandising Coordinator

Winston Brands / Collections Etc. (reported to Managers, Directors)

Sept 2006 – Dec. 2011 (5 years 5 months)

Product Development:

- improved office systems and processes for maximum efficiency

- managed and monitored scheduling, workflow and project progresses

- produced and consolidated confidential analytical documents, spreadsheets and reports

- conducted independent research and prepared information for special projects

- maintained computer system and paper files with accurate artwork related information

- completed regular product analysis by reviewing product performance trends and sale indexes

- organized and updated all product development records, logs, keep samples, periodicals and presentation boards

- pulled all necessary reports for Product Development Brainstorm, Blue Sky and Post Mortem meetings

- Worked closely with product designers, merchants and both domestic and international vendors

- frequent interactions with the Quality and Creative departments. Regular interactions with the management team

- maintained periodically reminder to vendors and ensure their acknowledgement of sent projects and duly-signed their Non-Disclosure Agreements

- ensured all artwork projects were sent out on time

- ensured the accuracy of freelance artwork project details

- handled freelance projects, contracts, log and payment

- managed Sharefile (ftp site), created accounts, uploaded and downloaded files and images

- continuously explored and improved the efficiency and accuracy of the daily operation process

- provided administrative support and assistance to the team in order to achieve their goals

Merchandising:

- assisted to develop an understanding of the target customer profile and the competitive landscape by researching and monitoring market trends, new product ideas, and competition

- maintained the vendor portal; processed quotes, confirmed accuracy of information, and communicated with vendors

- worked closely with both domestic and international vendors

- assisted the Director/Manager/Buyer in merchandise assortments and category planning, catalog spreads building and concept ideations

- assisted with catalog pagination and catalog rebuilds

- participated with the Director/Manager/Buyer in brainstorming sessions and book closings

- organized and maintained merchandise information including quotation sheets, sourcing memos, Asia trip planning/schedules and sample follow-ups

- accurately entered data into MAPS (merchandising database) in preparation for line closings and book builds

- participated in final negotiations to ensure that target costs and margins are met

- processed quotes, confirmed accuracy of information and communicated with assigned vendors on open issues regarding pricing

- identified and resolved issues in a timely and efficient manner

- provided final inspection and approval of photo samples ensuring correct specifications

- updated the photo sample log with tracking information for all samples

- wrote accurate copy specifications that highlight product features and ensured accuracy through proofing

- worked closely with the Quality Control department to ensure that company/product standards are met

- developed and sourced ideas that follow customer trends

- participated in all creative film reviews

- prepared reports and presentations associated with post mortems as required

completed regular product analysis by reviewing product trends and sales

Administrative Assistant to Director of Major and Planned Giving

The Salvation Army (Division Headquarter) (reported to Director)

March – Sept, 2006 (7 months)

- set up office routine and pattern

- reorganized office administration

- set up Giving new control system

- controlled a smooth and good office system

- assisted with the Director’s daily work

- assisted the Director in various event planning and organization

- provided support to the Director and Gift Advisors

- oversaw the maintenance of filing system

- prepared various reports on different kinds of gifts, e.g. Cash gift, Stock gift, Will, Planned gift etc.

- generated and created reports from database

- supervised volunteers

- prepared monthly reports to Territory Headquarters

Administrative Assistant to Senior Vice President and Director of Alumni Relations

Trinity International University, Institutional Advancement Department

Sept 2001- Nov 2005(4 years 3 months)

- supervised staff operations, committees, volunteers and students

- managed expense accounts and budget control

- oversee the operational schedule of the office

- created and managed master calendar of programs and projects

- created tables, timelines, to-do-lists for conference planning

- compiled statistics, created report graphs and produced final reports

- set up and maintained files and records

- oversaw mass mailing processes

- oversaw printing schedules

- handled travel, hotel, airfare, registration etc. for staff and guests

- produced final powerpoint and printed conference materials

- involved in strategic planning for the Alumni Office, annual goals, office support and implementation

- built and maintained public relations with over 18,000 alumni of the College, the Graduate School, the Divinity School via email, website, correspondence and phone

- managed the database, giving records and contact information

- oversaw all sub-committee meetings and supervised committee members assignments

- organized logistics of all conferences and events (seminars, banquets, reunions, homecoming and concerts)

- organized fund raising projects and oversee the details of the campaign implementation

- coordinated the promotional plans of all conferences and events

- produced reports and assistance with the analysis and evaluation

- involved in the strategic planning process of the department and served as team player of Instutional Advancement Department

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Administrative Manager

GEA (Hong Kong) Limited, Hong Kong (reported to Managing Director, Shareholders)

July 1984 – July 1998(14 years)

- supervised staff and managed daily operation

- handled enquiries and complaints, correspondence, and phone calls from local and overseas clients and the Germany suppliers

- handled and solved problems between clients and suppliers

- received visiting clients and suppliers

- produced financial account ledgers and reports for Board of Directors

- handled company bank accounts

- handled import and export bills, Letter of Credit (LC)

- worked directly with appointed auditors

- supervised the administration team in overseas office: Germany, Singapore, Malaysia and Taiwan

- prepared all reports and schedules for shareholder and board meetings

- implemented the instructions of directors

Senior Secretary to the Senior Vice President

BSC Group of Companies, Hong Kong May 1982 – June 1984

Secretary to the Vice President of Loans & Credit Department

Credit Suisse Bank, Hong Kong (Branch of Swiss Bank) Oct. 1977 – May 1982

Skills Overview

Multi-skilled for the multi-tasking of running an office

Management skills for administrating an office

High degree of motivation, decision-making, organizational and time management skills

Strong interpersonal skills and the ability to handle multi-faceted responsibilities simultaneously

Ability to work independently and possess strong follow up and prioritization skills to meet deadlines

Close attention to details with a high degree of accuracy

Organizational and creative skills for fund raising programs and events

Ability to create and manage master calendars and project timelines for the whole department

Personable and skilled in customer service and public relations, especially in international trade relations

Knowledge of banking services for business, especially in international trade

Bookkeeping and account management

Computer Skills

Proficient in Microsoft Office Suite, working knowledge of Adobe Creative Suite, MAC/PC platforms

Language Skills

Fluent in spoken English, Mandarin, Cantonese and written Chinese

Education

1973-1977 Bachelor, Ching Yih College, Hong Kong (undergraduate/general studies degree)

1977-1980 Diploma, Evangel Seminary EFC, Hong Kong (ministry graduate school degree)

1980-1982 Certificates in Business Management and Accounting (specialized diplomas),

Hong Kong Productivity Centre

References available upon request

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