Customer Service Nail Technician

**** ********* ****** **** * apt ****

Jacksonville Fl.32256

Phone: {904}627-4281 E-mail: ***********@*****.***

CATHY J. ROSAMILIA

Career Summary

Certified nail technician in the state of Florida; skilled in core competencies that are essential to giving clients an excellent experience with diverse options and flawless results. Expertly skilled in gel nails, acrylic, poly gel, as well as foils and colored powders for an artistically diverse skill set. Knowledgeable in the color wheel and all tools related to the nail industry. Extensive experience acquired over a career spanning fifteen years that make me a superb coach and motivator. Keen insights in skillfully handling all kinds of clients and resolving any issues that may arise. While at Ally was noted for my outstanding ability to diffuse any situation that may arise. Mentored other employees, teaching them the skills required to maintain control of any situation.

Work History

2018-Present CathyRose Nails Jacksonville FL

Independent Contractor – Providing artistic nail design services to a clientele ranging from

wedding parties to advanced individual professional nail service.

2018-2018 Parisian Spa and Institute Jacksonville FL

Student – Completed the 300 hour course to become certified as a nail technician. Fulfilling a life long dream, I look forward to a rewarding career as I gain experience as a professional nail technician.

2008-2018 Ally Financial (formerly GMAC) Jacksonville FL

Loss Mitigation, High Risk - Provide client satisfaction using effective business solutions while adhering to all applicable state and federal regulatory and legal guidelines. Taking over escalation calls and defusing upset clients by addressing their concerns and providing best possible resolution– proficient in the use of LEX, FastData, Credit Commander, IMS, VanWagonen, NCCI, TLO, IRepo, and more.

2007-2008 Citi Group Gray TN/Jacksonville FL

Collector, Macy’s Portfolio and The Home Depot Portfolio. Engaging with the customer using best sales practices, combining active listening with effective questioning while being sensitive to verbal / non-verbal cues. Proactively collaborate with the customer using the appropriate tools to extend help and resolve the situation. Continually met and exceeded scorecard, trained as an Escalations Representative and qualified on skip trace with FastData and LexNex.

2006-2007 BELK Department Store Johnson City TN

PRESCRIPTIVES Counter Manager-Coordinated all sales, inventory, stock, Promotions.

2003-2006 Elder Beerman Hurricane WV

ELIZABETH ARDEN Counter Manager-Coordinated all sales, inventory, stock, Promotions.

MENS FRAGRANCE Counter Manager-Coordinated all sales, inventory, stock, Promotions.

Core Competencies

Relationship Building * Conflict Resolution * Skilled Negotiator * Product Solutions * Cost Control

Strategic Planning * Process Improvement * MS Excel * Word * Power Point * Outlook

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