Social Media Customer Service

LANE JOHNSON

Flintstone, GA, *****

************@*****.*** / +1-423-***-****

SUMMARY

Experienced Server/Bartender with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Multifaceted Photographer offers portrait and wedding photography expertise coupled with outstanding color balance and correction talents. Assists clients with choosing right package to fit needs and accurately determines project goals, equipment and lighting needs. Works closely with others to maintain healthy, friendly work environment. Adaptable Video Editor with 5 years of hands-on experience editing film and video pieces to suit audiences. Versed in transcoding videos, digitizing raw video and encoding files. Tech-savvy and creative professional familiar with video editing apps.

Skilled camera operator equipped with technical abilities, creative eye for detail and industry experience. Enhances projects by taking clean video with minimal reshoot and consistently matching directors' vision. Manages time well to stay on-schedule with both studio and remote shoots.

SKILLS

Graphic Design

Sports

Adobe Spark

Adobe Premiere

Photography

Videography

Adobe Photoshop

Multitasking

Customer service

Serving

Food handling

Food safety

Alcohol sales

Adobe Illustrator

Social media management

Restaurant experience

Cash register

Video Production

Stock Photography

Research

Social Media Management

Audience Engagement

Video Editing

Social Media Marketing

Content Production

Adobe Creative Suite

Social Media Posting

Relationship Building

Google Drive

Decision-Making

Originality and Creativity

Script Development

Idea Brainstorming

Content Creation

Document Editing

Editing

EXPERIENCE

Server/Bartender Shift Manager / Jefferson's - Ringgold 03/2023 - Current I serve tables and communication among employees to make sure the customers are happy when they leave. Presented menus to patrons to answer questions about offered items and make suitable recommendations. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems. LJ

Cleaned tables and chairs to prepare dining area for next customers. Greeted customers, answered questions and recommended specials to increase profits. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Addressed complaints to kitchen staff and served replacement items. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Provided exceptional service to high volume of daily customers. Satisfied customers by topping off drinks and offering condiments, napkins and other items. Displayed enthusiasm and knowledge about restaurant's menu and products. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification. Served food and beverages to patrons and immediately remedied issues with orders. Promoted desserts, appetizers and specialty drinks to optimize sales. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations. Trained new employees on restaurant procedures and plating techniques. Operated POS terminals to input orders, split bills and calculate totals. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages. Trained new employees to perform duties.

First Impressions / See Rock City, Inc. - Lookout Mountain 10/2022 - 12/2022 I greeted guest and sold tickets.

Displayed professional standards at reception desk to impress visitors. Maintained cleanliness of front entry area.

Offered customer support by directing to designated locations and connecting with specific personnel. Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities. Answered customers' questions about hours, seating, current wait time and other information. Assist / Choo Choo BBQ - Chickamauga 05/2018 - 08/2020 I mostly assisted the servers with their job

I also stocked the fridge and washed dishes

I took drive thru orders and work with a cash register. Served as contact person and source of information to maintain good communication with clients. Prepped vegetables and ingredients by washing, chopping and dicing. Helped train and develop new talent.

Measured and weighed food items to comply with portion requirements. Monitored freshness of food products to help reduce spoilage. Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash. Received and stored food and supplies.

EDUCATION AND TRAINING

College Degree in Graphic Design 08/2023

University of North Georgia - Dahlonega, GA

Bachelor of Arts: Game Design

Kennesaw State University - Kennesaw, GA

CERTIFICATIONS

Driver's License, 02/01/18, 02/01/27

ADDITIONAL INFORMATION

I took a year off of school to work and save money. Also, I focused on my career and what I wanted to do for my future. WORKAUTHORIZATION

Authorized to work in the US for any employer

LANGUAGES

English - Fluent

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