Human Resources Talent Acquisition

KENNETH IKECHUKWU CHUKWUKA

** ***** ***** ******, ********, Lagos / 081********, 080********, 080******** / ***.********@*****.***

LinkedIn: www.linkedin.com/in/kennethchukwuka

SENIOR HUMAN RESOURCE MANAGER

HR Manager with 14+ years of experience in strategic HR management, recruitment, employee benefits, learning & development strategies earned across leading Telecoms, Consulting, and Fintech/Payments organizations

MSC and BSC in Economics ACIPM & ACE Certifications

Expertise in multiple HR disciplines, including Policy & Compliance, Learning & Development, Recruitment, Performance management, onboarding and employee engagement.

Results have included special commendations and recruitment & onboarding of over 800 employees (expatriate and local) massive leaps in employee engagement.

Extremely passionate and knowledgeable about HR. AREAS OF EXPERTISE

o Talent Management o Performance Management o HR Policy o Succession Planning o Employee Engagement o Recruitment o Human Capital Planning o Learning & Development o Business Partnering PROFESSIONAL EXPERIENCE

ACTIVEDGE TECHNOLOGIES LIMITED 2023 - Present

Head Human Resources & Admin

• Lead talent acquisition, development, and retention efforts while ensuring compliance with HR regulations.

• Foster interdepartmental collaboration for smooth operations.

• Develop and implement recruitment and workforce planning strategies.

• Develop internal communications on all HR matters

• Drive learning and development initiatives and design employee reward programs.

• Coordinate performance management and ensure transparency.

• Maintain updated HR policies and handle disciplinary cases.

• Act as a change agent for project initiatives.

• Manage budget, asset maintenance, and facility management.

• Implement supply chain and procurement policies.

• Coordinate vendor activities and prepare management reports for decision-making.

• Continuously review departmental processes for improvement. Key Achievements:

Successfully implemented comprehensive recruitment and retention strategies resulting in a notable increase in talent acquisition and retention rates.

Successfully drove the automation of the human resources process thereby leading to an increase in productivity time.

KENNETH CHUKWUKA, PAGE 3

Lagos / 081********/ ***.********@*****.***

Played a pivotal role in ensuring compliance with HR regulations, streamlining interdepartmental communication, and contributing significantly to the overall efficiency and effectiveness of ActivEdge's HR operations.

DIGITAL DIALOGUE 2020-2023

Head, Human Resources

• Supervise HR function for the organization by coordinating all HR activities including Talent acquisition and Management, Career management, Learning and development, Change Management, Performance management, Policy Implementation and Staff Welfare.

• Provide HR managerial support including but not limited to staff record documentation, leave administration, confirmation process and discipline management.

• Lead negotiation of HR related service contracts; manage vendor’s relationships as well as other third party service providers; ensure SLA’s are documented and adhered to.

• Work with, senior management staff to develop annual man power plans in alignment with strategic business needs.

• Analyze data and trends for management decision.

• Supervise all training programme and training related matters within the organization.

• Manage the company’s training budget to ensure that training cost do not exceed their budgets.

• Manage external relationships as it relates to HR and the organization.

• Oversee the placement of job adverts on internal/external job boards, arranging interviews, making job offers and organizing start dates. Key Achievement:

Team Structure: Led the collaboration with CEO to plan the strategy for team structure and development.

UNIFIED PAYMENTS 2014-2020

Human Resources Business Partner 2018-2020

• Assessed and anticipated human resources-related needs

• Served as a recruitment partner to hiring managers and understood their hiring needs and built effective sourcing, assessment, and closing approaches with candidates. Develop innovative recruiting techniques to source qualified professionals using varieties of methods such as Headhunting, Networking, Database search and Social Media searches.

• Provided input on workforce and succession planning as well as plans business unit restructuring.

• Conducted weekly meetings to check in with each business unit.

• Carried out follow up action on all vacancies and interviews and candidate availability.

• Built and maintained good relationships with clients, candidates and colleagues. KENNETH CHUKWUKA, PAGE 3

Lagos / 081********/ ***.********@*****.***

• Consulted regularly with management and provide guidance when appropriate.

• Identified training needs and created or procured a professional development curriculum to help develop talents within the organization.

• Monitored training programs and ensured that training objectives are met

• Maintained awareness of the culture, plans, financial position, and competition of the business units under the HR purview

• Collaborated with colleagues in the human resources department to develop policies, programs, and solutions

• Analyzed data trends and metrics to inform business decisions

• Mediated and resolved employee relations issues.

• Found ways to build morale, improve workplace relationships, and boost productivity and retention

• Interpreted human resources policy to company management. Key Achievements:

Employee Change Management Initiative: Spearheaded a successful change management initiative to rectify employee negative perception of the organization, communication language, and inter-personal relationships within teams/departments by deploying internal communication tools, use of campaigns and posters, social media, and small focus groups. The initiative achieved 100% success rate as staff perception aligned with the organization’s goals at the end of the exercise.

Training Manager 2014-2018

• Ensured that trainings are being sourced for based on approved training needs.

• Coordinated training programmes within the organization.

• I was responsible for all senior management programmes (SMP, AMP etc) both locally and internationally from end to end.

• Administered all forms of bond administered to staff on training both locally and internationally.

• Ensured that the statutory training requirements are met.

• Oversaw the Process of training reimbursement claims from regulatory bodies(ITF)

• Supervised the Compilation of training manual (Unified First) for in-house training.

• Delivered training interventions to meet the needs of the staff.

• Supervised the knowledge transfer sessions and ensure that the sessions are fully implemented.

• Supervised and monitored progress made via training programmes or schemes.

• Considered the cost of planned programme and keep within budget as assessing the return on invested or any training and development programme.

• Coordinated and developed an effective induction programme.

• Kept up to date developments in training.

• Coordinated Lafferty(card payment certification) Training and examination in Nigeria.

• Researched on new technologies and methodology in work place and present the research.

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Lagos / 081********/ ***.********@*****.***

Key Achievements:

UP Digital Payments Conference: Worked with RBA International to organize the 2019 UP Digital Payments Conference in Shenzhen, China which had senior executives of leading Nigerian Banks like Access Bank, FBN, Fidelity Bank, and Zenith Bank in attendance

Business Training: Supervised Ian Rheeder (MARKITECTS) in delivering a strategic management program on Key Account Management for all Business Development Staff which led to a 25% increment in market share.

Agency Outlet Training: Organized and facilitated nationwide training for all agents deployed across various agency outlets within Nigeria for the launch of PayAttitude. GLOBACOM NIGERIA LTD 2006-2014

Learning & Development Officer 2012-2014

• Identified skill gaps and training needs.

• Developed yearly learning calendar for the organization.

• Suggested changes in programs, schedules, content and other activities based on feedback and changes in business processes.

• Prepared learning and development reports for submission to management.

• Compiled all reports gotten from training evaluation forms and included them in successive training materials.

• Managed and kept company learning database.

• Organized the selection of consultants to deliver training interventions.

• Partook in negotiations with external consultants on learning interventions.

• Facilitated the induction processes for new Hire(Indigenes and Expatriates) and over 600 indigenes and 200 expatriates have been inducted.

• Assisted the training manager in identifying employee training needs based on an ongoing analysis of the jobs involved, the appraisal reports and periodic discussions with the supervisors, mid-level managers and the human resource head.

• Co-ordinated all in-house learning programmes with both in-house and external facilitators.

• Developed contents and learning manual

• Ensured that learning programs stay within budgetary allotments. Key Achievements:

Employee Onboarding: Achieved 90% of my target by successfully onboarding 600 indigenous staff and 200 expatriate employees (European, Indian, South African and Kenyan)

Recruitment Officer 2011-2012

• Assisted in Scheduling interviews and contacting shortlisted candidates.

• Screened CV and Shortlist applications for interview.

• Composed interview panel and coordinated interview sessions

• Interviewed Prospective candidate in other to select the best fit.

• Prepared candidates profile summary for interview panels.

• Any other duty assigned by unit head.

Performance Management Officer 2008-2011

KENNETH CHUKWUKA, PAGE 3

Lagos / 081********/ ***.********@*****.***

• Summarized analytic findings and provide accurate, objective and timely reports on all performance management related activities.

• Developed performance related incentives for all staff.

• Conducted analysis and presented findings leading to Staff performance improvement.

• Collated reports of expatriate deployed to regions and submit to management.

• Integrated rewards and recognition to promote high level of performance.

• Provided assistance in articulating organograms and job descriptions as deemed necessary.

• Prepared Performance Check to screen staff for in-house transfers.

• Monitored the performance of Staff (Nigerians and Expatriates) and prepared periodic reports for management’s assessment.

• Motivated and encouraged others to achieve high standard of performance.

• Made recommendations to the HR Manager Resourcing on issues relating to promotions, counseling, rotation and transfer of staff. Key Achievements:

GCOO Special Commendation: Received a special commendation from the Group Chief Operating Officer (Mohammed Jameel) for my contribution to making the recruitment process seamless by developing a detailed, well processed and organized job description manual for all positions within the group.

Customer Care Officer 2006-2008

• Updated CRM systems for each interaction built relationship and provided links for the next interaction.

• Provided customer feedback to management for improvement.

• Followed companies’ processes and procedures and suggest improvement to improve/simplify.

• Resolved value added issues (VAS) prompt and speedy.

• Analysed customer satisfaction with the aim of retaining them.

• Monitored quality of response to customers.

• Answered customer queries on phone promptly and on timely bases.

• Used all call handling courtesies at opening, during conversation and while ending the call.

• Educated customers and promoted new schemes and value added services.

• Sought inputs and updated subscriber information as required.

• Logged service requests, if any, for action.

KEGNA NIGERIA LTD 2005-2006

Admin/Business Development Officer

• Forged Industry relationship established and sustained a significant client base.

• Assisted, established and maintained an effective customer support which is geared towards customer retention.

• Initiated an effective customer interactive process so as to ascertain customer satisfaction.

• Developed and maintained a portfolio of leads. Generate new businesses as well as exploit existing ones.

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• Researched and developed fresh possibilities and opportunities thus expand the potential internal capacity of the company.

• Carried out general office Administrative duties.

• Increased the market share of the company.

EDUCATION & CREDENTIALS

Master of Science in Economics, 2010

University of Lagos, Lagos

Bachelor of Science in Economics, Honors, 2003(Second Class Upper) Lagos State University, Lagos,

Certifications:

ACIPM – Chartered Institute of Personnel Managers of Nigeria ACE – The Institute of Chartered Economics in Nigeria

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