Customer Service Office Manager

Angela Garrard

**** **** ** ****** ****, Durham, NC

27712

**************@***.***

919-***-**** (cell)

Summary

With my varied past work experience and over 25 years of customer service in detail oriented positions, I would be a valuable addition to your professional work environment. Because I am extremely customer service driven, I enjoy resolving complex customer inquiries and making absolutely sure the customer is completely satisfied.

Areas of Experience

Brokerage Firms, Medical Offices, Banks, Law Offices, Substitute Teacher and Small Business Owner.

Skills

Microsoft Outlook, Microsoft Word, Data Entry, Accounting, Inventory and Customer Service Resolutions.

Professional Experience

2023-Present Hostess, Takeout Order Administrator, Food Runner, Customer Service Representative

2021-2023 Customer Service Sales Representative

2015-2021 Full/part time positions with Sun Tan City and Food Lion 2012-2015 Relocated from Durham to Wilmington to assist family members, then returned to Durham.

2009-2012 Faison & Gillespie

Part time Assistant Office Manager.

2004-2012 During this time, was responsible as Caregiver for terminally ill parents, who are now deceased.

1998-2004 Ferris, Baker & Watts, Inc./Scott & Stringfellow, Inc.

(Wilmington, NC)

Supervisor, Branch Administrator and Sales Assistant for 9 brokers.

Assisted clients with any account related questions, prepared client check disbursements, received client payments and processed stock certificates.

Maintained office supply inventory, Petty Cash and daily deposits. Career Highlights - Wilmington, NC

Medical Office Supervisor for O’Malley Foot & Ankle, Inc. Customer Relations Representative for BB&T

Substitute Teacher for Kindergarten-8th Grade and Learning Disabled students in New Hanover County School System

Owner, Manager and Supervisor of Absolutely Tan salon (over 2,000 members) Career Highlights – Durham, NC

Law Firm Assistant Office Manager for Durham, Raleigh and Wilmington offices with Faison, Fletcher, Barber & Gillespie. Other positions included Receptionist, Travel Planner, Social Event Coordinator, Recruiting Coordinator, New Associate Contact and Relocation Advisor. Maintained inventory of office supplies and equipment, responsible for Accounts Receivable/Accounts Payable, client settlement check disbursements and daily deposits. Education

1978 Graduate of Northern High School, Durham, NC with Business Diploma

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