Customer Service High Volume
Resume:
HEATHER WHITAKER
Lexington, SC
*********@*****.***
Professional Recruiter skilled in staffing for multiple industries and experience levels with quality employees. Expert at leveraging wide range sourcing methods, interviewing techniques and to build pipeline of qualified candidates. Great at negotiating salaries/pay rates to meet client budgets. Extensive experience with building and maintaining client relationships. Extensive customer service experience.
SKILLS:
High volume recruiting experience
Solid Recruiting and Source Skills
Full Cycle Recruiting and Recruitment Strategies
Onboarding process (I-9, Drug screen, Background etc)
Employee Orientations
Payroll, Time Tracking and Audit Timesheet
Job Postings Utilizing various websites
Client Relationship Management
Excellent Communication Skills
Computer and Tech Savvy
MS Office Suites
Bullhorn, Salesforce, PeopleNet, Kronos and Taleo
EXPERIENCE:
AMN Healthcare, Remote 05/ 2023 to present
Anesthesia Career Consultant
• Sourced and screened providers for locums coverage all over the US
• Exceeded individual daily and weekly critical indicator goals.
• Maintained relationships with providers and account managers
• Negotiated, when necessary, with providers to create a competitive compensation package by probing financial situation and
articulating total value in order to achieve profitable booking
• Helped navigate the onboarding process including all Salesforce portal documents, I-9 verification and credentialing processes.
• Created presentations that presented candidate files according to order detail/template detailing relevant work history, skills and
intangible qualities for clinicians via database to Account Managers in order to highlight the best fit for the orders and place
candidates.
• Negotiated, when necessary, with providers to create a competitive compensation package by probing financial situation and
articulating total value to achieve profitable booking. Set up PTR for travel arrangements, lodging and rental
MANPOWER, Remote
INTUIT: Recruiter ( seasonal/ worked 2 seasons) Furloughed: 5/22/2023
Maintained a full pipeline of candidates following up on daily basis via text email and phone call
Phone screened/ interviewed and updated resumes
Pushed candidates through the process to complete the HIghervue interview
Extended offers via phone and processed offer letters
Exceed all KPI’s/ metrics
MANPOWER, Remote
UNITED AIRLINE: Senior Recruiter - Client Facing 10/2021 -
High volume full cycle recruiting including sourcing, posting jobs, in person and virtual hiring events Attend ORD Hiring Events: Plan and set up each hiring event for ORD
Co-managed Outreach team members, attended every event, including coordination of flights and hotels
Ensured outreach activities are recorded and updated in real time with comments on what happened and next step
Help drive the team and give out outreach assignment
Ensured diversity outreach and recruiting activities are taking place ongoing: veterans, Women, LGBT communities, Diverse communities
Updated applicants into Taleo
Managed Taleo Scheduling Center to ensure event dates are set up, event location is correct, monitor applicant flow into scheduling center
Maintain client relationships including weekly client calls
Lead team calls, set goals for recruiters and sourcer. Help train where needed
ADECCO (Remote) 12/2019 – 10/2021
Senior Talent Consultant
Client facing full cycle recruiter for multiple clients. Staffing an array of roles within the manufacturing, management, and IT fields.
Consult with clients/leaders to identify competencies for specific roles
Creatively source candidates by utilizing numerous resources including our ATS database, career fairs, websites, and networking
Prescreen candidates with detailed phone screens, evaluating candidates’ compatibility with specific job requirements, ensuring a right fit prior to submission to client
Edit and reformat candidates resumes as necessary, adding relevant key words increasing a candidate match with the client
Initiate screening (I9, background/drug screen/ work history and education) through various 3rd party vendors based on client contract. Example: HireRight/ First advantage.
Interview, prequalify, negotiate/ extend offers. Confirm orientations etc. Manage client and candidates’ expectations
Weekly check ins with each candidate - performance and attendance Payroll for each site
Create/Built orders
Assist with training other recruiters
ADECCO, Columbia, SC
Client Delivery Manager 03/ 2017 – 12/2019
On-site for Trane Technologies. Adecco 16th largest site in the world! Daily meetings with the client/ Trane HR.
Managed up to 430 employees.
Checked in daily and maintained relationships with 48 supervisors’
Daily attendance for all shifts, reports and corrective actions issued daily
Weekly new hire check ins 30/90-day employee evaluations
Retentions plans and employee recognition MDI reports & meetings with HR
Ensured all on-boarding is complete though my site (Onboarding paperwork, I9 verification, backgrounds, drug screens)
Filled weekly orders of 40-60 associates during peak season and 20-30 during the off season. Which included: 40-80 phone screenings a day, 20 face to face interviews daily, followed up daily to encourage completion of process etc.
Hosted 1-2 orientations per week
Managed a team of Adecco supervisors and recruiters
Always met monthly budget, KPI’s and goals. Also, helped come up with my teams KPI’s At this site we used Bullhorn, Custom Match, Kronos, and PeopleNet
Outstanding quarterly and yearly reviews from the client
AMN HEALTHCARE, Remote 06/ 2015 to 02/ 2017
Anesthesia/ CRNA Career Consultant
Full cycle sourcing and recruiting for direct hire and locums opportunities
Exceeded year 1 expectations by quickly being promoted and staying above accountability. Our recruitment process progresses via consistent contact with our candidates to resolve any questions and concerns and facilitating client interviews and follow-up to efficiently get open positions filled with the right candidate the first time.
Success and progress were measured by weekly, quarterly, and yearly metrics on how we can recruit the right candidates to staff and fill locums openings in all 50 states with effective communication and complex contract negotiations.
EDUCATION
Purdue Global University Business Administration
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