Store Manager Customer Service
Resume:
P H I L L I P “R O G E R” N O L L
********@***.*** S U M M A R Y
High energy store manager, bringing extensive experience in retail setting. Responsible for setting and enforcing consistent standards to meet performance targets along with maintaining staff satisfaction. Dynamic relationship builder with organized nature focused on maximizing team efficiency. Seeking full-time employment that offers professional challenges that utilize interpersonal skills, excellent time management, and problem solving skills.
P R O F E S S I O N A L E X P E R I E N C E
STORE MANAGER September 1994 - November 2023
Walmart, North Windham, CT
● Lead a team of 2 co-managers, 8-10 assistant managers, and 350-400 associates with the goal to develop future management for the market
● Exceeded sales and profit plans set by the company
● Maintained shrinkage to less than 2% by implementing asset protection procedures
● Communicated the goals and policies of the company and initiated changes throughout the store efficiently
● Increased sales volume by 3-5% annually for 27+ years, averaging
$100 million+ yearly sales volume in recent years
● Sent to struggling stores throughout the market to help overhaul and retrain personnel
● Merchandised the store based on seasonality and clientele E D U C A T I O N
BACHELOR OF SCIENCE
Agricultural Economics
Kansas State University
Manhattan, KS
Brooklyn, CT
linkedin.com/in/roger-noll/
S K I L L S
Customer Service
Relationship Building
Attention to Detail
Problem Solving
Adaptability
Communication
Task Management
Collaboration
T E C H N I C A L S K I L L S
Store Merchandising
Opening and Closing
Procedures
Financial Operations
Management
Inventory Management
Handheld Touch Computer
Industrial Cardboard Baler
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