Customer Service Idaho Falls

Patricia Thompson

Idaho Falls, ID ***** 208-***-****, 208-***-**** ************@*****.*** Bold Profile

PROFESSIONAL SUMMARY

I have good customer service, good with computers, fast learner.

SKILLS

10-key (10+ years)

Typing (35 to 40 wpm) (Less than 1 year)

Customer Service (10+ years)

Public Relations (10+ years)

Management (10+ years)

Pricing

Branding

Merchandising

Planograms

Customer Service

Employee Training

Cash Handling

Workplace Safety

Active Listening

Safe Food Handling

Team leadership and supervision

Food safety understanding

Food Safety

Cleaning and sanitation

POS Systems

Sanitation and cleaning

Opening and closing procedures

WORK HISTORY

CREW TRAINER 03/2021 to CURRENT

Culvers of Ammon Ammon,Idaho

Trained other employees in customer service, food safety, and performance requirements.

Taught new team members correct procedures for all areas of operations.

Studied crew members during work shift to provide feedback and guidance in improving performance.

Set positive example for team members by providing high-quality, efficient service.

FAST FOOD WORKER 11/2016 to 01/2021

Burger King Idaho Falls

Open and closing the store, cook, help the customers with their orders

MERCHANDISER 12/2015 to 10/2016

Kelloggs Snacks Idaho Falls

Pulled up Kelloggs products on the shelves

Stocked the shelves and put out the merchandise on shipment days

Did resets for Wal-Mart Stores, Smiths Food Stores, and Imbroglios

TRANSFER AGENT 05/2014 to 06/2015

Channel Blend Idaho Falls

Transferring the customer to the right agent for there state

LABORER 03/2012 to 06/2014

Hendersons Cleaning and Restuations Idaho Falls

Cleaning up after a fire or a flood

LEAD IN TRAINING 04/2012 to 04/2014

Desert Industries Idaho Falls

Responsible for the clothing, shoes, books, and domestics, getting them ready to be put out to the floor for sale

Duties include sorting, tagging, pricing

Working in a team setting including assistance in training others

Training classes completed in: Supervision, Ethics, Customer Service, and Budgeting.

MERCHANDISER 08/2008 to 02/2011

Kellogg Snacks Idaho Falls

Stocking the shelves and putting out the merchandise on shipment days, pulling up the merchandise the rest of the week.

CLERK 08/2007 to 12/2008

Wonder Bread Idaho Falls

Excellent customer service

Duties included merchandising, cashier, and shift end deposits

Responsible for whole operation - opening/closing store on Sundays.

SECRETARY 08/2002 to 12/2005

Industrial Ventilation, Inc Idaho Falls

Responsibilities- answering the phones, put the contracts on the computer, filing, inventory, and ordering of the chemicals.

EDUCATION

Associate in Administrative Medical Assistant 04/2017

Ultimate Medical Academy, FL

ADDITIONAL INFORMATION

Computer Skills - MS Office Suite, Business based programs, Data entry, Customer Service oriented, Data inventory ( organizing, recording, storing or saving information), Resource inventory ( counting or tracking office supplies), Problem solving skills E-Mail, Internet

ASSESSMENTS

Data entry: Accuracy, Familiar, 01/01/21, Entering data quickly and accurately

Cashier skills, Completed, 01/01/21, Counting cash, processing transactions, following written procedures, and attending to details

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