Service Representative Administrative Assistant
Resume:
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CHRISTINA HOPE
************@*****.***
Oshkosh, WI 54904
SUMMARY Results-focused professional with diverse experience and strengths in communication and collaboration. Proficient and knowledgeable in leveraging standards and service coordination to promote excellent customer care. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
SKILLS • Financial Services
• Proven sales success
• Software Support
• Regulatory compliance
• Training & Development
• Data-driven methods
• Technology integrations
• Patient Health Education
• Technical Support Innovation
• Flexible and team-oriented
EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE 01/2023-Present 4imprint, Inc. - Oshkosh, WI
• Provide service and support to hundreds of daily inquiries and generate, on average, $500,000.00 in sales per month for organization
• Process orders in a timely fashion and respond to email, phone, and website inquiries
• Comply with logistical components, including international shipping ADMINISTRATIVE ASSISTANT 03/2022-11/2022
Oshkosh Area School District - Oshkosh, WI
• Provide support to the Special Education Department and Alternative Education Programs
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to student success.
• Assist with local and state reporting guidelines FINANCIAL ADVOCATE 11/2019 to 03/2020 & 03/2021 to 08/2021 Advocate Aurora Healthcare - Oshkosh, WI
• Maintained knowledge of community services and resources and referred patients to appropriate organizations
• Explained policies, procedures, and services to patients
• Worked successfully with diverse group to accomplish goals and address issues related to our products and services
• Facilitated communication between patients, medical and administrative staff, administrative staff, and regulatory agencies PATIENT ACCESS REGISTRAR 08/2020 to 01/2021
ThedaCare Medical Center - Berlin, WI
• Applied HIPAA privacy and security regulations while handling patient information while maintaining and updating patient records
• Verified demographics and insurance information to register patients in computer system
• Processed patient responsibility estimate determined by insurance at pre- registration
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• Communicated financial obligations to patients and collected fees at time of service
PROGRAM ASSISTANT 03/2020 to 08/2020
CESA 6 - Oshkosh, WI
• Oversaw program records, organized files, and retrieved materials
• Fostered relationships to define programming needs and strengthen organizational standing
• Analyzed program effectiveness to modify, adapt and optimize workflows
• Collaborated with multiple teams to obtain and finalize positive coverage of program operations and objectives
PATIENT SERVICE REPRESENTATIVE 09/2018 to 11/2019 Advocate Aurora Healthcare - Oshkosh, WI
• Answered patient questions and fielded complaints to resolve issues
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
• Coordinated with patients and healthcare professionals to meet patient needs, including scheduling appointments and procedures
• Checked daily doctor schedules and verified insurance CURRICULUM ASSISTANT 11/2014 to 06/2018
Wautoma Area School District - Wautoma, WI
• Presented resources and opportunities to teaching staff for further professional development and curriculum training courses
• Collaborated with various departments to support and establish programs, lessons, and student activities
• Guided instruction by mentoring teachers to improve leadership and teaching effectiveness
• Partnered with teaching staff to develop and improve curriculum offerings for students
• Researched and wrote applications for educational grants ADMINISTRATIVE ASSISTANT 05/2013 to 11/2014
School District Of Waupaca - Waupaca, WI
• Coordinated project materials by managing physical and digital files, monitoring spreadsheets, and updating reports
• Conducted research using various media sources to obtain relevant data for staff requirements
• Kept detailed records of supply inventory and testing materials needed
• Generated progress reports to track trends in instruction and student progress
ADDITIONAL EMPLOYMENT HISTORY FROM 2000-2013 UPON REQUEST REFERENCES AND EPORTFOLIO AVAILABLE UPON REQUEST
EDUCATION AND
TRAINING
UW Green Bay - Green Bay, WI
Bachelor of Arts in Organizational Leadership
Minor with emphasis on Public and Non-Profit Management Expected graduation: 12/2024
• Dean's List Honoree Fall 2021, Fall, 2022, Spring 2024 – Highest Honors
• Dean’s List Honoree Spring 2022, Spring 2023, Fall 2023 – High Honors Arizona State University West - Phoenix, AZ
Business And Communication, 2001-2002
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ADDITIONAL
INFORMATION
• NAMI Member and actively involved in suicide prevention initiatives
• Trained in Trauma-Informed Care & QPR Suicide Prevention
• Trained in Crisis Prevention and Cultural Humility
• Trained in De-escalation and coping skills to prevent and manage crisis
• CITI certified in Social and Behavioral Research
• Additional Professional Experience from 2000-2013 in Hospitality, Financial Management, Online Retail, and Medical Records
Contact this candidate