Customer Service Office Support
Resume:
MARIVIC G. PESCADO
Las Vegas NV 89113
**********@*****.***
CAREER SUMMARY
Accomplished and achievement-oriented Customer Service, Administrative professional with experience providing consistent approachable customer service and a full range of general office support. Demonstrated ability to manage competing deadlines and priorities with excellent organizational, communication, and interpersonal skills. Ability to generate rapport and establish a form of relationship with any individual of various levels. Committed to quality service and performed responsibilities with professionalism & ethics even under extreme pressure.
KEY STRENGTHS
Excellent Organizational skills. Developed specific goals/plans to prioritize, organize, and accomplish work in an efficient and timely manner.
Dynamic communication/interpersonal skills. Maintained exceptional interpersonal & communication skills. Proven success in working effectively with all levels of staff and management.
Dedicated, innovative, and self-motivated team player. Reacted flexibly to changes in priority and direction, assumed increased responsibilities as needed.
Computer competent. Adept with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) and various software programs.
PROFESSIONAL EXPERIENCE
Barclay’s Bank/Disputes Analyst
June 6, 2022 - August 5, 2024
● Research credit card disputes and build dispute cases to recover funds for merchants using proprietary software.
● Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued.
● Ensure accurate and appropriate responses to disputes.
● Monitor disputed transactions for possible fraudulent activity.
● Serve customers by resolving product and service problems.
● Responsible for a high volume of caseloads
● Maintaining departmental standards, across production, quality and aging
● Protecting our customer’s federal regulated consumer rights regarding billing error inquiries
● Determining chargeback rights available, in accordance with association regulations
Wynn Resort/ Reservations Sales Marketing Agent
January 2019 - November 2019
● Reservations Sales Marketing Agent - responds to every guest inquiry professionally in a skilled, warm and engaging manner.
● Answering and efficiently handling or Directing incoming calls
● Maximaizing opportunities to confirm room, dinner and show reservations sales
● Inputting room, restaurant and show reservations in the appropriate computer systems
● Providing callers with necessary confirmation
● Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
● Listening and documenting information accurately while on calls
● Handling reservations for amenities such as spa and salon, or nightlife at Wynn Las Vegas and Encore as needed.
Site Coordinator • EmCare at Centennial Hills Hospital 03/2016 – 6/2017
● Record activity from physicians rounding sheets on a daily basis
● Generated Unbatched Discharge Report to ensure that all unbatched charts are identified and submitted to RTI for billing
● Researched and tracked down missing charts
● Reviewed charts for completeness; patient demographics and insurance information, physician notes and dictations, progress notes, physician orders, dictations and MD signatures
● Check all chart components for legibility of any portion that is a copy of the original data
● Medical record completion to include H&P, Hospitalist progress notes, Hospitalist orders, Discharge Summaries and Hospitalists signatures and dates
● Followed-up on any missing or incomplete information and interact with Site Medical Director, Client Services Manager, National Medical Director and Director of Documentation and Education for documentation problem solving, lack of compliance, and quality assurance. Close interaction with Site Medical Director and Hospitalist Physicians.
● Assisted hospital personnel and RTI/EmCare personnel in the resolution of billing inquiries and patient complaints related to the billing process.
● Served as an effective liaison amongst the patients, RTI, the Inpatient Services division and the hospital medical and nursing staff
● Provided administrative support; coordinated scheduling for the Site Medical Director and Hospitalist Physicians, appointment scheduling, meeting attendance/minute documentation, typing support for minutes, memos, letters, secretarial duties, etc.
● Assisted schedulers with distribution and communication of Physician work schedules
● Assisted Credentialing and Enrollment Specialists with distribution, collections and communications of required paperwork from the Hospitalist physicians
Owner/Manager, Maui Integrity Cleaning, Maui, Hawaii 01/2006 – 08/2010
● Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
● Manage staff, preparing work schedules and assigning specific duties.
● Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
● Establish and implement policies, goals, objectives, and procedures.
● Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
EDUCATION AND TRAINING
Registered Nurse, 03/2011 – 01/2013, Tacoma Community College, Tacoma, Washington
Certificate, 1994, Susan Page Modeling/Make Up Artist Certificate, 1992, General Office Skills, University Of Hawaii REFERENCES
Available upon request
Contact this candidate