Administrative Assistant, Prior Authorizations and Referrals

Melissa Candiotti

Address: **** ***** *****, ********* ** 34759 Phone: 610-***-**** Email: *******.*********@*******.***

Qualifications

Professional, dependable, customer service driven individual with exceptional interpersonal skills, seeking employment to develop new skills and expand knowledge.

Highlighted Skills

Communication

Time Management

Patient Advocacy & Support

Efficient Multi-tasker

Detail Oriented

Privacy / HIPPA Regulations

Adaptability

Personable

Epic

Organization

Interpersonal

Prior Authorizations

Microsoft Office

Process Improvements

Team Building

Work Experience

St. Luke’s Physicians Group – The Vascular Center Easton, PA

Administrative Assistant February 2022 to Present

Formerly - Medical Receptionist July 2021 to February 2022

Manage thirteen (13) provider schedules in Epic and Outlook

Utilize AMiON to maintain providers call schedule

Train all incoming medical receptionist and call center representatives

Support team members with new processes and Epic upgrades

Maintain practice SmartPhrases and training materials

Provide coverage for call center and medical receptionist call offs

Oversee multiple Epic pools and practice workqueues

Prior Authorizations and Referrals for Vascular and Neurology practice

Coordinate deliveries with specialty pharmacies

Liaison between surgical representatives and physicians

Address and resolve service recovery issues

Accurately register new patients

Timekeeping with UKG Dimensions

Coordinate meetings for physicians and various other staff members

Little Gap Animal Hospital Palmerton, PA

Veterinary Technician & Receptionist January 2007 to July 2021

Assisted doctors with surgical procedures, catheters, medication administration, and other various tasks

Followed up on patient status and testing

Completed patient intake for routine and emergency visits

Maintained boarding kennels and facility inventory

Utilized Cornerstone Practice Management Software to manage front desk operations and medical records

Processed end-of-day and end-of-month reports

Scheduled and rescheduled appointments

Dollar General Walnutport, PA

Sales Associate August 2004 to December 2006

Provided outstanding customer service

Maintained a clean and safe shopping environment

Processed arriving merchandise timely

Stocked, replenished, and organized store inventory

Education

Lehigh Carbon Community College, Schnecksville, PA (GPA: 3.85)

Associates in Liberal Arts - Veterinary Technician

Dean's List

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