Katrina Haywood
Birmingham, AL *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Part-time Shift Lead
Dollar General - Forestdale, AL
April 2023 to July 2023
• Assist the Store Manager and Assistant Store Manager with opening and closing of the store
• Made sure all tills was accounted for and completed in the system before the closing of the store
• Made sure the deposits and change fund was accurate before I print off my reports at the end of my shift
• Made sure all employees including myself greet customers with friendly faces as they walk in the door
• Made sure all employees are abiding by the regulations and rules of the company
• Made sure customers receive their merchandise, in exchange for the money, and receive their correct change back
• Made sure all doors and alarms was set before the closing of the store Retail Sales Associate/Cashier
CVS Pharmacy - Fultondale, AL
August 2022 to April 2023
• Made sure to greet the customers with a friendly smile as they entered the door
• Check each customer out in a timely manner
• Assist the customers with any merchandise or product in the store that they was looking for
• Make sure the customers, walked out the store with a smile on their face
• Made sure my area was clean and sanitized for the next shift Customer Care Associate
Birmingham Jefferson County Transit Authority - MAX/Paratransit - Birmingham, AL March 2022 to July 2022
• Assisted client's on making reservations for transportation
• Answered calls in a timely manner
• Made sure the client's felt comfortable about calling in to make reservations with Max/Paratransit
• Made sure I kept a positive attitude as I answered the phone Team Leader/Supervisor
CVS Health - Gardendale, AL
August 2021 to March 2022
• Assisted with greeting guest as they came through the store
• Assisted opening and closing of the store
• Assisted with day to day tasks, checking in vendors, following company compliances of the workplace
• Assisted employees with questions or concerns
• Assisted the store manager with scheduling and payroll Assistant Manager
Dollar General - Birmingham, AL
August 2019 to August 2021
• Managed opening and closing store
• Managed nightly cash, register, financial and sales totals
• Supervised clerks, team members and employees
• Acted as customer service representative
• Managed daily reports of transactions
• Enforced company policies and procedures
General Cleaner
Centaur Building Services - Birmingham, AL
August 2013 to September 2016
I was responsible for cleaning restrooms, kitchens, conference rooms, offices, and stock up the supplies for the next shift.
Sales Associate
Citi Trends - Birmingham, AL
June 2016 to August 2016
I was in-charge of the dressing rooms, making sure the customers only take three items in a dressing room at a time. I also, had to make sure all of the clothing and other products where put back in their rightful department at the end of my shift.
Education
Some college in Bachelor's of Science in Criminal Justice Strayer University Online
October 2021 to February 2022
BA in Criminal Justice
Post University Online - Waterbury, CT
2016 to 2020
Diploma
A.H.Parker High - Birmingham, AL
2001 to 2004
Skills
• Security
• Paratransit (Less than 1 year)
• Assistant Manager Experience (2 years)
• Customer Service
• Call Center
• CSR
• Customer Support
• Store Management Experience
• Supervising Experience
• Interviewing
• Management
• Sales
• Recruiting
• Employee Orientation
• Time management
• Organizational skills
• Caregiver (1 year)