Food Service General Manager
Resume:
JOSHUA M. WALLS
Lakeland, FL
*****.******@****.***
EXPERIENCE
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General Manager, Snappy’s Convenience Store 04/2017 - 02/2020
Milesburg, PA
●Was promoted from Food Service Manager
●Provided excellent leadership to the store
●Handled all operational tasks
●Responsible for the recruitment of staff
●Completed orders for food service, beer and wine, and retail operations of the store
●Responsible for ensuring the safety and maintenance of the store
●Ensure that the operations of the store are done in adherence to regulatory agencies requirements
●Responsible for the planning and preparation of work schedules for staff
●Recommended special performing employees for promotion
●Mapped out the goals and objectives of the store and set target for accomplishment
●Ensured the enforcement of health, safety, and security rules
●Ensured that customer satisfaction is the central objective of the convenience store operation
●Participated in and gave direction on the stocking and merchandising of the store
Bistro Supervisor, Courtyard by Marriott 06/2015 - 04/2017
Altoona, PA
●Supervision of breakfast shift
●Preparation and service of breakfast for guests of upscale hotel
●Catering for business conferences and athletic teams staying at the hotel to play local schools.
●Cleaning and maintenance of foodservice equipment
●making hotel guests feel at home and comfortable and make sure they leave with a great experience
●Handling cash and credit transactions
Cook, Homewaters Club 11/2010 – 06/2015
Spruce Creek, PA
●preparing meals for guests of an upscale hunting and fishing lodge
●ordering food and paper products from multiple vendors
●planning menus with input from upcoming guests
●cleaning duties in the kitchen area
●running company errands to Sam’s Club, Giant Eagle. etc..
Sales Manager, Sprint 05/2006 – 11/2010
Johnstown, PA
●general managerial duties of my local Sprint retail store...
●sales of all products offered by Sprint
●meet and exceed all sales objectives
●handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
●maintain strong knowledge of all company products, accessories, pricing plans, promotions and service features.
●engaging and educating customers through product demonstration based on their needs
●providing prompt, friendly and courteous service to customers in person and on the phone
Line Cook, Sammy’s Smokehouse 01/2005 – 05/2006
Tyrone, PA
●timely preparation of a wide variety of entrees from the lunch and dinner menu
●developing more efficient means of the everyday running of the kitchen
●supervision of dishwasher and prep cook staff
●i helped to develop the recipes and menu of the restaurant before they opened for business
EDUCATION
Pennsylvania State University 08/2002 – 05/2004
University Park, PA
●Associate of Science in Information Sciences and Technology
●Microsoft Office User Specialist (MOUS) Certified
SKILLS/CERTIFICATIONS
●PA RAMP Certification
●Serv-Safe Manager Certification
●Computer Proficiency
●Excellent administrative, organizational and analytical skills
●Very resourceful when met with problems
●Excellent leadership, communication and group facilitation skills
Employment References:
Kevin Carpin - Food Service Director - Snappy’s - 814-***-****
Wendy Lanich - Area Manager - Snappy’s - 814-***-****
Jacqueline Haines - Hospitality Manager - Homewaters Club - 814-***-****
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