Project Management Customer Service

Dedicated professional with a robust background in relationship management, educational leadership, and supervisory roles. Currently serving as a Relationship Officer at Mobilink Microfinance Bank, leveraging strong communication and organizational skills to foster client relationships and drive business growth. Previously held positions as a Principal at Ittihad Welfare Organization and Supervisor at Aurat Foundation, demonstrating expertise in team leadership, project management, and community engagement. Seeking opportunities to utilize my skills in a dynamic environment, aiming to contribute effectively to organizational success and community development. JOB TITLE

AFTAB MUKHTAR

+92-304****-*** *********@*****.***

Ghakkhar mandi Gujranwala 52200 PAKISTAN

STRENGTHS AND EXPERTIES

PROFESSIONAL EXPERIENCE

RELATIONSHIP OFFICER

Develop and maintain strong relationships with new and existing clients by understanding their financial needs, providing tailored solutions, and ensuring exceptional customer service. Assist clients in the loan application process, including explaining loan products, helping with documentation, and ensuring timely processing and approval of loans.

Identify opportunities to cross-sell bank products and services, such as savings accounts, insurance products, and payment solutions, to meet clients' financial goals and increase bank revenue. Guide new customers through the onboarding process, including account opening, educating them on banking procedures, and ensuring a smooth and positive experience.

Manage and monitor a portfolio of clients, ensuring timely repayments, addressing any issues that arise, and maintaining a healthy loan book.

Conduct market research to identify potential clients, assess market trends, and gather insights on customer preferences to inform business strategies.

Work towards achieving individual and team sales targets by promoting the bank's products and services to potential customers and maintaining a high level of performance.

Evaluate the financial stability of clients by analyzing their creditworthiness, assessing risks, and ensuring that all loans and services comply with bank policies and regulations.

Collect and analyze customer feedback to identify areas for improvement in service delivery, addressing any complaints or concerns promptly and effectively.

Build and maintain a network of contacts within the community to generate referrals and business opportunities for the bank. Implement strategies to retain existing clients, such as offering loyalty programs, personalized services, and regular follow-ups to ensure long-term customer satisfaction.

Ensure all transactions and processes comply with banking regulations and internal policies, including KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines.

Prepare and present regular reports on sales performance, client interactions, and market activities to management, providing insights and recommendations for improvement.

Educate clients on the bank's products, financial literacy, and the benefits of microfinance services, helping them make informed financial decisions.

Work closely with colleagues in other departments, such as credit, operations, and marketing, to ensure a seamless customer experience and to support overall business objectives. 2023 - CONTINUE

Mobilink Microfinance Bank

Customer Relationship

Sales and Marketing

Financial Analysis

Account Management

Conflict Resolution

Client Retention

Staff Development

Curriculum Development

Community Engagement

Ms Word

Ms Office

Ms Excel

Conflict Resolution

Budget Management

Policy Implementation

Decision Making

Student Counseling

Performance Evaluation

Project Management

Community Outreach

Conflict Resolution

Stakeholder Engagement

Report Writing

Monitoring and Evaluation

PRINCIPAL

Oversee the day-to-day operations of the educational programs within the organization, ensuring that all activities align with the institution's mission and values.

Develop and implement a comprehensive curriculum that meets educational standards and addresses the specific needs of the community, incorporating innovative teaching methods and resources. Recruit, train, and manage teaching and administrative staff, providing guidance, support, and professional development opportunities to enhance their effectiveness and job satisfaction. Ensure the well-being and safety of all students by implementing policies and practices that foster a positive and inclusive learning environment, addressing any issues related to discipline, health, and safety. Build strong relationships with local communities, parents, and stakeholders to promote the organization's educational initiatives and encourage active participation and support.

2021 - 2022

Ittihad Welfare Organization

Oversee the budgeting and financial management of the educational programs, ensuring efficient use of resources, transparency, and accountability in all financial transactions.

Develop, review, and enforce institutional policies related to education, staff conduct, student behavior, and overall organizational governance.

Lead the development and execution of long-term strategic plans aimed at improving educational outcomes, expanding programs, and enhancing the organization's impact on the community. Implement a system for monitoring and evaluating the effectiveness of educational programs, staff performance, and student progress, making adjustments as needed to achieve desired outcomes. Establish and maintain partnerships with other educational institutions, NGOs, and government agencies to expand resources, opportunities, and support for the organization's programs. Address and resolve conflicts among staff, students, and parents in a fair and timely manner, fostering a cooperative and respectful environment.

Prepare and present regular reports on the organization's educational activities, achievements, and challenges to the board of directors and other stakeholders.

Organize and oversee educational events, workshops, and extracurricular activities that enhance student learning and community involvement.

Identify and secure funding and resources through grants, donations, and fundraising activities to support the organization's educational programs and initiatives.

Reference will be provided on demand

VOLUNTEERING

Aftab Mukhtar has dedicated three years to volunteering with the Social Foundation in Gujranwala, where he has played a vital role in supporting community development initiatives. His work primarily focused on assisting underprivileged groups, promoting education, and advocating for women's rights. Through his commitment, Aftab has helped organize and execute various outreach programs, including health camps, educational workshops, and empowerment sessions. His efforts have significantly contributed to raising awareness and improving the quality of life for many in the Gujranwala community.

SUPERVISOR

Lead a team of project officers, coordinators, and volunteers, providing direction, support, and motivation to ensure effective project implementation and achievement of organizational goals. Develop, plan, and oversee the execution of various programs aimed at women’s empowerment, gender equality, and social justice, ensuring alignment with the foundation’s mission and objectives. Monitor and evaluate ongoing projects, ensuring adherence to timelines, budgets, and quality standards, and make necessary adjustments to improve project outcomes.

Engage with local communities, women’s groups, and other stakeholders to identify needs, gather feedback, and ensure that programs are culturally sensitive and community-driven. Organize and conduct training sessions for staff and community members on topics such as women’s rights, leadership, advocacy, and capacity building, fostering a supportive learning environment. Manage resources, including financial budgets, materials, and human resources, to ensure efficient use and optimal project outcomes, while adhering to donor guidelines and organizational policies. Prepare detailed reports on project progress, challenges, and successes, and present them to senior management, donors, and other stakeholders to ensure transparency and accountability. Collaborate with government agencies, NGOs, and international organizations to create synergies, leverage resources, and advocate for policies that promote gender equality and women’s rights. Address and resolve conflicts within the team and among stakeholders, ensuring a harmonious working environment and maintaining focus on project goals.

Lead advocacy campaigns to raise awareness about women’s rights issues, mobilize community support, and influence public policy to create a more equitable society.

Identify potential risks to project success, such as political, social, or environmental challenges, and develop strategies to mitigate these risks while ensuring project continuity.

Oversee the collection, analysis, and management of data related to project activities, ensuring accurate and timely reporting of results to inform decision-making.

Build and maintain relationships with key partners, including donors, local organizations, and community leaders, to expand the foundation’s reach and impact.

Plan and execute events, workshops, and seminars to promote the foundation’s work, engage the community, and provide platforms for dialogue on women’s issues.

2018 - 2020

Aurat foundation

EDUCATION

B.COM

university of the Punjab

2021

I.COM

Board of Intermediate and Secondary Education, Gujranwala 2018

MATRIC

Board of Intermediate and Secondary Education, Gujranwala 2016

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