General Manager Sales
Resume:
Tracy McLearen
**** **** ***** ***, ************, FL 32210
************@*****.***
Having spent the last 35 years in the Hospitality/Sales industry, I am looking to pursue a long-term career and move to the next level in Hotel Management. Using my Skills and Passion to provide a superior experience for guests and staff,as well as building sales and long term repeat clients. The passion for this type of work has brought me to the highest level of dedication to my employer as well as new, future, and repeat clients. The countless hours and dedication this position requires is imperative to ensure every detail has been achieved and all are satisfied! I look forward to a challenging role every day in any position I hold. I thrive on immediacy of issues, solution based problem solving and multitasking; Guest satisifaction is #1!
Skills
Problem-Solving • Decision-Making Accountability and Ownership of Actions • Strong Leader and Relationship Building • Excellent Time Management • Stragedy Implementation• Good Communication • Team Player • Positive, Uplifting and High Energy • Staff Motivation • Public Speaking • Encourage Staff Ideas and Feedback• Knowledge of Opera, Delphi, Infusion, Safelock, Nuvella Platforms• Word and QuickBooks
June 2022 to Present
Assistant General Manager/
Sales Manager/ Ramada Inn and Conference Center, Jacksonville, Florida
Oversee all Day to Day Operations of Hotel, including Sales/Profitability, Food and Beverage, Staffing, Budgeting, Maintenance, and Cleanliness. Keeping records and all permits up to date. Keeping as much maintence in-house to lower costs and maintain profitability. Sustaining a competeive ADR while maximizing occupancy. Organizing and Executing Corporate meetings. Overseeing all Hotel Department Heads. Conduct Regular Staff Meetings. Ensuring all Guests service expectations are met.
October 2013 to January 2022
Catering Director / Currents by Anthony’s, Jacksonville, Florida
Marketing, Sales, Organizing and Executing Corporate meetings and private events for 2 to 2000.
Increased Catering Sales from $1,500 monthly to an average of $20,000 within 60 days. Maintained that level for over 7 years until the Pandemic. Developed menus, pricing and special food offerings. Administrative duties including recruitment, Human Resources, payroll, taxes, accounts receivable and payable.
November 2007 to August 2012
Catering Director / Anthony's Catering, Orange Park, Florida
Maintained updated knowledge of local competition, restaurant/catering industry trends, coupled with the knowledge of trending wedding themes and various corporate needs.
Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Implemented and supported company initiatives and programs.
Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Hands on at all events, On or Off Premise Catering.
Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety and sanitation requirements. Actively involved in cost control, menu development, training and recruitment for private dining and catering.
November 2006 to November 2007
Catering Sales / Fancy Food Pharmaceutical Catering, Jacksonville, Florida
Maintained open, collaborative relationships with the kitchen team. Serviced pharmaceutical reps by delivering lunch. Establishing connections through existing reps while building new clients.
September 2004 to June 2006
General Manager / Joe Daddy's Restaurant, Jacksonville, Florida
Hired, scheduled staff and created the Front of the House training program. Wrote the Joe Daddy's Menu and assisted in design. Controlled food and labor costs as well as quality and portion control of all products. Regularly interacted with guests to obtain feedback on product quality and service levels.
Administrative duties including payroll, taxes, accounts receivable and payable.
April 2001 to May 2004
Corporate Trainer & Lead Bartender / Long Horn Steakhouse, Jacksonville, Florida
Maintained 16% to 17 % liquor cost. In charge of ordering liquor, handling cash, as well as par and spec levels. Part of the opening team and trained all new staff.
April 2001 to May 2004
Catering Director / Rsvp Caterers, Jacksonville, Florida
Increased formal division by 30% (weddings, fund raisers, and large corporations). Brought together all aspects of client’s needs; venue, staff, linens, DJ, generators, decor. Helped clients build the perfect menu for their event. Marketed and partnered with event planners, business owners and a diverse corporate clientele.
Education
Associate of Arts
Special Education
Florida State College 1991
Jacksonville, Florida
Real Estate license
1986
Jacksonville, Florida
High School Diploma
Edward H. White 1984
Jacksonville, Florida
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