Chief Operating Officer

MICHAEL A. CARTER

202-***-**** • *************@*****.***

TOP-PERFORMING CHIEF ADMINISTRATIVE/FINANCIAL OFFICER

CFO • Chief Administrative Officer • Chief Operating Officer • Director of Operations/Administration

Continuous Improvement • Performance Management • Contract Management • Cost Recovery• GAAP• Revenue Enhancement •Bond Refinancing•Accounting

WORK EXPERIENCE

City of New Haven, CT Board of Education 2024 - Present

Interim Chief Operating Officer

●Manage and direct day to day operations of the school system: Information Technology, Bus Transportation, Security, Facilities Management, Food Services, Contracts, Budgets, Printing Services and Mail Operations. Budget: $ 48 million, FTE’s: 80.

●Review operations and make recommendations to the Mayor.

District of Columbia Government, Washington, DC 2018 – 2023

Interim Director/Deputy Director, Department of Public Works

●Supported large municipal operations with 1,500+ employees through providing exceptional management, owning responsibility for a $164M operating budget and $140M capital budget.

●Streamlined workflow via managing all aspects of the day-to-day operations of Solid Waste Management, Fleet Management Administration, Parking Enforcement, and Waste Diversion.

●Served as Interim Director for a year to lead the organization during a crisis period.

●Operating Budget: $ 160 million, Capital Budget: $ 125 million.

●Submitted reports to Mayor, Deputy Mayor, City Administrator and Council.

●Created Waste Diversion Program to divert household food waste out of the waste stream. Total FTE’s – 1500, Direct reports – 12.

City of New Haven, CT 2014 - 2018

Chief Administrative Officer

●Optimized $200M in departmental budgets via driving formulation while managing 12 direct reports, 8 department heads: Police, Fire/EMS, PSAP, Emergency Management, Engineering, Public Works, Library, HR, and Benefits, and 1,000 indirect reports. Chair, Litigation Settlement Committee. Restructured snow program response.

●Created Master Lease Program to fund full replacement of city vehicles with limited funds.

●Established enterprise fund for Solid Waste Authority; budget of $ 40 million, responsible for annual financial statement, quarterly financials, and revenue bond issuance; audits.

District of Columbia Government, Washington, DC 2006 - 2014

Deputy Director of Operations, Department of Public Works

●Generated $22M in revenue for fleet enterprise fund by effectively running the department with surplus of $1M, supervising 7 direct and 1,400 indirect reports, directed customer service, community relations, labor relations, safety, and emergency preparedness. Chaired two Presidential Inauguration Subcommittees.

●Chaired audit efforts with Agency Fiscal Officer to reclaim payments to contractors in the amount of $ 500,000 for hauling services.

District of Columbia Water and Sewer Authority, Washington, DC 2002 – 2006 Procurement Director

●Responsible for the procurement, award, and compliance of $300M in goods and services contracts for a large utility; awarded capital budget contracts of $400M annually. Acting Assistant General Manager over four departments: Fleet, OSHA, Facilities/Security, Procurement. Directed MBE/WBE compliance program. Negotiated contract savings in the amount of $1.5 million.

●Led the Agency’s efforts to reconcile invoices that were not authorized for payment via finance or procurement. Amount reduced from $ 800,000 to less than $ 50,000.

●Submitted reports on EPA on MBE/WBE spending quarterly and yearly.

●Budget: $ 50 million, FTE’s: 45.

District of Columbia Government, Washington, DC 1997 – 2002

Deputy Director for Administration (Mission Support), Department of Public Works and Transportation

●Captured $5M in additional funds from the DC Control Board to purchase new equipment. Set performance measures and tracked performance of FHWA funded highway and bridge projects.

●Training and development, Information Technology, Facilities, and Maintenance.

●Budget: $ 100 million, FTE’s: 80.

City of Indianapolis, Indianapolis, IN 1993 – 1997

Chief Financial Officer/Assistant Administrator for Finance, Solid Waste Division

●Refinanced debt service on the Resource Recovery Bonds and obtained AAA rating. Saved the City $12.5M over the bond life. Managed Competition of city trash routes saving $15M over a 5-year period; doubled division revenue in special accounts.

●Budget: $ 45 million, Capital Budget: $120 million. FTE’s: 15

Prior Experience: Budget Planning Analyst (Municipal Utility), Marketing Analyst (Gas & Electric) and Training Administrator – AT&T/Bell Telephone Laboratories.

EDUCATION

Northwestern Kellogg Graduate School of Business – Finance Certificate

Indiana University, Bloomington, IN

Master of Business Administration

Rutgers University, Newark, NJ

Master of Arts, Economics

Dartmouth College, Hanover, NH

Bachelor of Arts, Economics

TECHNOLOGIES, CERTIFICATIONS, & AFFILIATIONS

Technologies: Salesforce, Oracle, SAP, Microsoft Office Software Suite (Word, Excel, PowerPoint)

Certifications: Finance for Executives Certificate, Kellogg Business School; Enhancing Corporate Creativity Certificate & Performance Management for Nonprofits, Harvard Business School

Affiliations: Government Finance Officers Association (GFOA); American Economic Association

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