Quality Engineer Supplier
Resume:
Carol M. Dunne
Imlay City, Mich. 48444-9741 ********@*****.***
PROCESS / QUALITY ENGINEER
Product AQP, Customer Liaison, Supplier Quality, Quality Certification/Audits
Results-oriented Process and Quality professional with hands-on experience in all aspects of the highly competitive automotive sector. Self-starter. Strengths include analyzing problems, process control, new equipment purchases, GD&T, utilizing statistical methods, and developing and facilitating teams for corrective actions. Proficient in procedure writing and spreadsheet utilization. Organized and very detailed. Proven ability to:
Close product-related problems with cost-effective corrective actions;
Institutionalize lessons learned to eliminate repeat issues resulting in cost savings;
Develop a cooperative approach with Customers and Vendors to address issues;
Lead the team through the various documentation / actions required;
EXPERIENCE
Fiat Chrysler at ZF Marysville Plant 2019 to present
Process Quality Engineer, Port Huron, MI (01-02-19 to present)
Responsible for all aspects of Lap and Test and Phosphating Gear Line
Process Improvement
Worked with multi-functional teams to facilitate PFMEA/Control plans and corrective actions.
Worked with team to obtain and maintain efficiency of 98%.
Worked within budget; performed process improvements; purchased new equipment.
Quality
Collected data and made recommendations based on data;
Reviewed and drove actions at manufacturing line to achieve FTT and efficiencies
Performed Layered Process Audits.
Worked with purchasing on supplier issues.
Wrote SWIs (Work instructions); performed GR&Rs and capability studies
Britt Mfg 2018 to 2019
Quality Engineer, Port Huron, MI (05-14-18 – 12-31-18)
Worked with multi-functional teams to facility 8Ds and root cause analysis. Facilitated 5 why meetings with team; worked with production to implement corrective actions; worked to reduce scrap; managed hold cage; worked in IQMS; Performed Layered Process Audits.
BAE Systems 2014 to 2017
Senior Quality Engineer, Sterling Heights, MI (3/2/14 – 12/8/17)
Supplier Development activities; ASQ Certified Auditor, worked with Suppliers on
corrective actions; worked with buyers and purchasing team to leverage approved suppliers;
supported the plant with supplier corrective actions. Performed audits at suppliers – QMS; Paint;
Weld; Process Realization;
STANT, Inc. 2012 to 2013
Advanced Quality Engineer, Stant, Romeo, MI (11/2012 – 11/2013)
Responsible for all aspects of APQP and SQA activities for assigned and launching programs.
Process Improvement
Worked with multi-functional teams to facilitate 8Ds and develop APQP deliverables, PFMEA/Control plans.
Recovered costs from suppliers.
Ensured 8Ds were utilized to document lessons learned and corrective actions.
Quality
Submitted PPAPs to Customers. Worked with customers on open issues. Facilitated plant team corrective actions.
Reviewed and drove actions at suppliers for corrective actions, PPAPs, and 8Ds..
Performed Layered Process Audits.
Worked with multifunctional to launch new products.
MOLEX 2008 - 2012
Advanced Quality Engineer, Molex, Auburn Hills, MI (9/2008 – 9/2012)
Responsible for all aspects of APQP and SQA activities for assigned and sustaining programs.
Process Improvement
Worked with multi-functional teams to facility 8Ds and develop APQP deliverables.
Recovered costs from suppliers.
Ensured 8Ds were utilized to document lessons learned and corrective actions.
Quality
Submitted PPAPs to Customers. Worked with customers on open issues. Facilitated plant team corrective actions.
Reviewed and drove actions at suppliers for corrective actions, PPAPs, and 8Ds..
Worked with global teams in China, Europe, and Japan.
Utilized CT scanning and Geomagic / Calypso softwares to make disposition on parts.
SQA activities for seal suppliers for all sustaining programs. Activities included PPAP, audits, and corrective actions.
Performed VDA audits for Continental at our plant in China.
Worked with multifunctional and global teams to launch new products.
VALEO 2006 - 2008
Project Quality Engineer, Valeo Climate Control, Auburn Hills, MI (10/2006 – 9/2008)
Responsible for all quality aspects on a project from launch through service for all components and assemblies of HVAC units.
Process Improvement
Utilized Quality methods for resolving issues – 5 whys, 8Ds, Factor Tree Analysis, Plan-Do-Check-Act, and Lessons Learned.
Facilitated updates to D/PFMEAs and generic DVPs.
Trained team in use of Ford VPP system.
Quality
Submitted PPAPs - Wrote Control Plans, First Piece Inspection sheets, facilitated Installation/D&P FMEAs, APQPs, ordered CMM fixtures, Completed GR&Rs, integrated customer interfaces through prints, FMEAs, and supplier records, audits to Valeo PQA.
Reviewed and drove actions at suppliers for lessons learned on PFMEAs, corrective actions, layout reports, and customer interface characteristics.
Answered customer complaints utilizing 5 whys, 8Ds, Plan-Do-Check-Act, Factor Tree Analysis, and recorded incidents in Covisint.
DELPHI CORPORATION 2000 - 2006
Sr. Quality Engineer, Delphi Product and Service Solutions, Troy MI (04/2002-07/2006)
Responsible for managing warranty costs, customer complaints, product testing and the resolution of product performance or labeling issues for aftermarket customers of all OE products.
Warranty
Maintained Product Warranty which included Top 5 Customer warranty returns, database, and cost reductions of approximately $500,000. Developed warranty tags.
Process Improvement
Wrote and implemented procedures. Worked with multi-functional teams to establish policy.
Recovered costs from suppliers. Worked with multi-functional team to establish global customer complaint tracking system.
Developed documentation for Quality systems at Supply Plants - control plans, PFMEAs, etc. Submitted PPAPs to Customers.
Quality
Answered customer complaints. Institutionalized permanent corrective actions at both Supplier and Manufacturing plants while utilizing techniques such as 5 why, fishbone, and Covisint.
Supervised warranty inspector, college and high school co-ops.
Utilized statistical methods – regression, linearity, Pareto, gage R&Rs to provide a capable product.
Supplier Quality Engineer, Delphi Saginaw Steering, Saginaw, MI (05/2000-04/2002)
Responsible for managing Suppliers and their processes for PPAP, Audits, problem resolution and error prevention. Responded to Customers to close issues.
Process Improvement
Member of Product Development and Simultaneous Engineering Teams.
Audited Suppliers’ PFMEAs, Control Plans, Flows. Guided Suppliers with Root Cause Analysis and Corrective Actions and error proofing capabilities. Institutionalized permanent corrective actions at both Supplier and Manufacturing plants while utilizing techniques such as 5 why, fishbone, and Covisint.
Quality
Answered Customer Complaints.
Wrote procedures and job instructions.
Utilized statistical methods – Xbar, CpK, Ppk, Std. Dev., correlation, R, pareto, avg., gage R&Rs, RatR to provide a capable product.
Utilized APQP for new product launches. Submitted PPAP to Customer.
TRW – VSSI 1988-2000
Quality Engineer I, II, and III, Washington, MI (1993-2000)
Responsible for managing product launches and their related quality systems, adhering to budget, working with Customers and their requirements, and timeliness of PPAPs.
EDUCATION
Bachelor’s Degree Liberal Arts
University of Michigan
Macomb Community College
Courses included Calculus and Statistics
Henry Ford Community College
Courses in Advanced Drafting and Computer Aided Design.
TECHNICAL ADDENDUM
STATISTICAL METHODS
Statistics
Pareto
Gage R&Rs
R@R
Utilized GD&T.
Regression
QUALITY TRAINING
ISO 9000
TQM
Kaizen
Zero defects
G.D.&T.
8Ds
QS / TS 16949
Auditing
D / P FMEAs
5 Phase
5 why
APQP
SAP BW
Six Sigma Greenbelt
ASQ Certified Auditor
First Line Manager’s Seminar
Design for Assembly
COMPUTER SKILLS
Covisint
Formtool
Geopak
Statgraphics
Minitab
Multimate
PowerPoint
Ford VPP
Volume Graphics
Chrysler CQMS
Excel – pivot tables
Continental Supply On
Ford VPP
Geomagic
GM GQTS
Plex
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