Customer Service Data Entry

Jessica Manuel-Jones

(Local to Irving, TX and is immediately available)

Skills:

Management

Customer service

Data Entry/ Back office

Typing 45 WPM

Production work and a quick learner.

Microsoft Office & Excel Proficiency

Excellent work ethic and team focus

Strong communication and interpersonal skills

Education:

High School Diploma

Professional Experience:

Allied Universal Security-Irving, TX

Shift Supervisor July. 2023-Present

Patrol facility and/or perform fixed-post duties as instructed

Serve as a general security presence and visible deterrent to crime and client rule infractions

Detect suspicious activities and watch for criminal acts or client rule infractions at or near assigned post which may be a threat to the property, client or employees at the site

Report all incidents, accidents and/or medical emergencies

Follows procedures to respond to emergencies and alarms, such as medical incident or bomb threats, or fire alarms or intrusion

Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner

Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

Display exceptional customer service and communication skills

Have intermediate computer skills to operate innovative, wireless technology at client specific sites

Capably utilize scheduling and billing software to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management

Enforce Contract Standards

Enforces Allied Universal's policies as outlined in the handbooks and executive memos

Work in various environments such as cold weather, rain/snow or heat

Occasionally lift or carry up to 40 pounds

Climb stairs, ramps, or ladders occasionally during shift

Stand or walk on various surfaces for long periods of time

CRS/Motorola, Allen, TX Apr 2021-Dec 2021

MR/customer Support

Customer Relationships – Develop a deep understanding of each customer’s segment, business, desired outcomes and predicted gaps in success

Project Management – Must have the ability to effectively balance multiple projects and deadlines and the willingness to track and publish goals

Deployment and Onboarding Team Engagement – Work closely with our Deployment and Onboarding teams to ensure clients are set-up for success and the transition to Customer Success is smooth

Creative Problem Solving- Identify and deliver creative, cross-functional solutions to customer challenges

Customer Advocacy- Provide both proactive and reactive advocacy for clients, acting as the quarterback with internal resources to quickly resolve any client issues

Customer Retention – Develop and implement strategies to minimize client churn

We help our customer with video insurance

We work with our Police Agencies to purchase the Body Worn Camera

We help get the best quotes for the agency

MMC Group/Cencora- Irving, Remote, TX Oct. 2020-2024

Insurance verification

Benefits Verification Specialists play a crucial role in providing patients access to the medications and therapies they need by contacting insurance companies to verify patient-specific benefits for programs we administer.

The Benefits Verification Specialist will ask appropriate questions regarding a patient’s benefits and complete data entry and/or appropriate forms to document patient benefits coverage.

Verifying patient insurance benefit information.

Triages cases with missing information to appropriate program associates.

Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options.

Identifying any coverage restrictions and details on how to expedite patient access.

Accounting/Billing

Adaptive team player

Enrollments for new patients

ICD codes

Regus/SNI- Remote, TX May 2019-Aug. 2020

Account Helpdesk

Answer incoming calls from clients to assist on online accounts

We assist customers with setting up reservations to have meetings with their customers

Assist sales team with lead generation or renewal services

Billing inquiries for the issues

Accounting for the invoices for the products they have purchased

Provide expert level knowledge on the terms and conditions to ensure the agreement is accepted

Highlights:

HQ Corporate Office, we service accounts for customers, who are looking to expand their business.

We offer office spaces, to help with expansion of their own company.

FEMA- TX Sep 2017- Mar 2018

Customer Service Representative

Customer Representative means to complete the initial disaster assistance registration procedure.

Processes a variety of claims or requests for disaster assistance.

Provide various types of information regarding available programs to people applying for disaster assistance by telephone after a Presidentially-declared disaster.

Serves as the primary point of contact for persons inquiring about disaster assistance by telephone. Conducts telephone interviews with disaster victims who have been affected by a declared disaster.

Assists applicants by telephone and in person, determines applicant needs, and provides instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies, as appropriate.

Provides information and explanations of Housing Assistance, Other Needs Assistance Grant, and other programs to applicants.

Conduct verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants, in order to gather and disseminate information.

Processes applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants.

Driven Solutions- TX Jan 2017-Aug 2017

Customer Service Representative

Served as a Logistics CSR assigning drivers for various government and client accounts with towing and emergency roadside needs.

Handled both incoming calls & out-going calls to customers that were distressed.

Dispatch towing services to accurate location to service client needs.

Emergency roadside: worked to calm the customer and ensure assistance would be provided.

Highlights:

Request to assist on special projects for the Innovation Property division

Provided quality assurance checks by completing follow up calls to customers

Invoice Processing

Office Assistant

Also assisted clients with Contractors for repairs (major-minor)

Encore Payment Systems- TX Feb 2016 – Nov 2016

Customer Service Representative/Merchant Coordinator

Encore Payment Systems specializes in comprehensive electronic transaction processing solutions.

Point-of-Sale equipment

We service: Credit-debit card processing, ATM cards, prepaid, gift-loyalty cards, EBT, checks, e-commerce.

Set Appointments for one on one experience with the products

Making at least 400-500 calls a day.

Tele-Marketing

Cold calling

Manpower Maximus Federal Services- TX Jul 2015-Oct 2015

Customer Service Representative

Handled Veterans health insurance claims

Appointment setting

Provided contact with the providers and physicians for the patient

Insurance Verification; verified and explained coverage to client

Pediatrix Medical Group (Mednax)- TX Jan 2014- Mar 2015

PTA Support

Handling Collectors Correspondence

Return Mail, Claims, Emails for Medical Records

Accurately works specified assignments within required time frame

Faxing, Filing, Sending out letters, appeals and claims to payers via mail

Orders and distributes supplies to all collectors

Assists departments on various special projects assigned by manager

Meeting all deadlines

Organized Team Meetings

Worked Mandatory Overtime

Assisting other departments requested by Manager

Contact this candidate