Sales Engineer Team
Resume:
Jay Jacobs
US – FL – Palm Beach Gardens – 33410
Citizen
Email: ********@*****.***
QUALIFICATIONS
Extensive international and domestic travel.
Broad knowledge of IP technology.
Strong technical background. Quality sales support.
EMPLOYMENT
Granite 2019 – 01.25.2024
Sales Engineer Government service EIS, SLED, DISA DITCO
Evaluate technical requirements of requests supplied by the sales teams to prepare, present, and promote a technically viable solution that enables the sale of business solutions to government agencies. This is done while ensuring proper overall engineering specifications for implementation and profitability of Voice and Data telecommunication services.
Review and respond to RFPs (Request for Proposals) from Government entities.
Assist the sales team and Pricing team in preparing customer quotes.
Assist in strategizing and closing sales.
Provide pre-sales design and application support for all Voice and Data products
Provide post sales technical support to the sales organization and implementation teams.
Prepare and deliver technical training to the sales team in a group or one on-one setting.
Provide network drawings involving Call Flow diagrams, data network architectures, voice system configurations and local exchange service.
Provide technical write up of the solution in support of proposal submission.
Provide product demonstrations and whiteboard presentations for prospective customers and installed customer base.
Provide project management technical oversight on major projects·
Prepare and deliver product presentations to technical and executive audiences.
Moderate travel required to attend trade shows, customer meetings and government agency presentation.
2018 – 2019 Hotwire
Enterprise Service Delivery Manager
Collaborate with Sales and Operations to provide a time effective and cost effective.
Delivery of Business Services.
Management responsibilities: Project Management team, Enterprise Installation Team
Product Inventory, Network Design
2011- 2017 Enterprise Sales Engineer Comcast
Support a senior and strategic Enterprise sales team and regional sales activity.
Manage the day-to-day technical integrity of the sales cycles associated with individual reps.
Consult with reps on sales approach and technical requirements.
Attend all customer sales and closing meetings.
2010 – 2011 Sales Engineer Host.net
Retail – Wholesale Enterprise VPDC, cloud computing and storage, Data backup and recovery
Utilizing VM ware Virtual Technical Sales Professional certifications; Assist customer and data center engineering with the design and implementation of VM ware virtual replication and storage service.
National and International Network transport, transit, and Colocation.
Design and approve Transport routing and transit bandwidth for Colocation and SAN requirements.
Certifications
VSP
VTSP
2008 – 2010 Nuvox - Windstream
VoIP, MetroE, MPLS, LAN/WAN
Pre- and Post-sales support for Enterprise and commercial business. Review sales team network proposal. Provide customer presentation and service outline, product support, design, and implementation. Sales team product training.
Attend customer meetings, validate customer needs vs dreams. Outline potential network enhancements and analyze cost savings as well as efficiency recommendations. Deliver weekly team product and sales training, review quota achievement with management and team members. Work with management to develop individual strategies for market share and territory improvement.
Certifications:
Cisco ICND
Polycom HPBX
2006-2007 Sr. Sales Engineer, Cantata
S.E. USA
Pre and Post carrier sales support.
Providing project support for infrastructure development associated with,
wireless/wired SS7 signaling, Layer 3 network integration, transport, and access.
Responsibility included applying Integrated Media Gateway technology to any/any signaling protocol for carrier level transport of multimedia communication over IP networks, including audio, video, and data conferencing (H.323Protocol).
IMG technology incorporates any to any signaling protocol across the Media Server Platform for multimedia and multi carrier functionality. This is performed to bond signaling between H.323 and SIP, which was designed to setup a "session" between two points but has no support for multimedia conferencing.
Wireless carrier revenue enhancement services.
Design and implement Converged Services Platform ports for call conditioning, work with developers to create applications with both IP and TDM call control protocols, media processing, and IN signaling. Help enable network-based converged service implementations with a high availability and flexibility. CSP Platforms deliver a programmable architecture and we designed them to achieve the demands for carrier-class communications services. My most common usage and implementations were unified messaging for web-based services over different types of networks.
Certifications:
CSP Converged Services Platform
MSP Media Server Platform
IMG Integrated Media Gateway
1996-2006
Telco Systems
Sales Engineer Domestic-International
Domestic
Pre and post Carrier sales support for
Verizon, AT&T, BellSouth and Sprint, FPL, Duke Energy.
Sales and field support for Enterprise, network expansion, SCADA for energy and field production, installation, maintenance, and troubleshooting.
Performed Carrier level presentation and new product lab introduction for test and evaluation of layer 2 and layer 3 network devises.
This responsibility included assisting Carrier Capacity Management personnel with review and design of network implementation.
Certifications:
MEF Transport and Access
L2/L3 LAN/WAN
DAX topology
CCNA
Telco Systems
International
2004-2006 CALA
Mexico, Chile, Argentina, Colombia
New Business Development, and L2-L3 routed services.
Lab evaluation L2 and L3 routing switch, CES and ATA.
My primary responsibility included product presentation and capacity management training for Enterprise services and Metro Ethernet transport, implementation and application at the carrier level and network analysis for business development and future revenue projection.
Telco Systems
International
2001-2003 Puerto Rico
Centennial / PRTC
Installation and maintenance training.
My team responsibility focused on assisting Centennial and PRTC with the Development and initiation of the Centennial and PRTC Installation and maintenance training programs for NOC and Field Network Engineering. Product presentation addressed development and capacity management for Municipal optical transport.
Telco Systems
2000-2001 Madrid, Spain, Italy, and Netherlands
Enterprise Services Implemented Telefonica/BT Ethernet transport for commercial and residential services.
Installation, maintenance and training for Ethernet transport and access.
IAD support at the CPE.
Responsibility included product training for sales and installation. Upon completion of training responsibilities shifted to management of multinational sales Teams and installation personnel throughout the UK and Europe. This included travel to all regions for sales review, quota achievement and installation efficiency review.
Telco Systems
International
96-99 London, England
British Telecom Transport and Access development
Enterprise Services Ethernet development for Commercial and Institutional access through multiple media Initiative covering England, Wales, and Scotland.
Responsibility included product training for sales and installation. Upon completion of training responsibilities shifted to management of multinational sales Teams and installation personnel throughout the UK and Europe. This included travel to all regions for sales review, quota achievement and installation efficiency review. Project spanned 1996 through 2001.
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