Student Engagement Customer Service
Resume:
MELISSA PICARELLA
C U S TOMER S E RVICE MANAGER
****************@*****.**
m
Bloomsburg, Pa 17815
Contact
Accomplished professional with a proven track record at Dollar General, adept in behavior management and critical thinking. Excelled in creating engaging learning environments and driving significant improvements in customer satisfaction. Skilled in curriculum implementation and fostering student engagement, demonstrating a strong capacity for leadership and effective communication.
P r o f e s s i o n a l Summary
S k i l l s
Group Instruction Classroom Instruction
Curriculum Implementation Small Group Instruction
Student Engagement Child Development
Inquiry-based learning Lesson Planning
Behavior Management Critical Thinking
TEACHER
SUNNY HILL PRESCHOOL — Mifflinville, Pa
Aug 2023 - Present
OVERNIGHT STOCKER AND RECEIVER
HOME DEPOT — Bloomsburg, Pennsylvania
Mar 2023 - Present
E x p e r i e n c e
Managed student behavioral issues to optimize classroom learning environment. Motivated and engaged students, developing skills and knowledge for academic foundation. Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
Provided feedback to parents regarding student's academic growth and behavioral development. Developed strategies to effectively manage classroom behavior, promote positive learning environment and ensure student safety.
Evaluated student academic growth, recording and preparing progress reports for parents or guardians. Organized and used variety of teaching techniques, maximizing individual and group learning. Engaged students in critical thinking skills through inquiry based activities that encouraged creative problem solving.
Identified student needs and collaborated with staff members to assess and solve challenges.
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STORE MANGER
DOLLAR GENERAL — Nescopeck, pa
Mar 2011 - Sep 2022
DEPT MANGER
WALMART — Coal Township, pa
Jan 2000 - Mar 2010
Utilized forklift to move product within the warehouse and unload trucks. Responded promptly to customer inquiries regarding product availability or location. Demonstrated strong communication skills while interacting with customers in a courteous manner. Received and counted stock items and recorded data manually or using computer. Provided leadership and motivation to team members to increase productivity and efficiency within the store.
Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
Interviewed and hired prospective employees according to team needs. Solved problems and resolved conflicts for team members and customers. Oversaw day-to-day store operations to foster efficient and profitable operations. Mentored new employees on store policies and procedures while providing guidance and support in their roles.
Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
Created weekly work schedules to meet staffing needs while controlling labor costs. Addressed employee issues, performed corrective actions, and terminated employment when necessary. Stocked and organized products in storage spaces and retail shelves. Tracked store inventory and ordered new products to prevent shortages. Coordinated employee schedules according to availability and made staffing adjustments to cover shifts. Monitored customer service levels and implemented necessary changes to improve customer satisfaction. Evaluated customer feedback and complaints to locate weaknesses and improve service. Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
Conducted regular performance reviews with staff to ensure job expectations were met or exceeded. Implemented loss prevention strategies, alleviating shrink. Set sales targets and budgets for team leads and employees to follow. Arranged store cleanings and renovations during periods of low customer traffic. Established efficient inventory management system to maximize sales and reduce costs. Analyzed sales numbers and performance metrics to locate deficits and implement process improvements. Leveraged new sales strategies to increase store revenue. Developed and implemented a customer service program to ensure consistent, high quality service throughout the store.
Delivered excellent customer service, driving quality shopping experiences. Demonstrated exceptional problem solving skills in resolving customer complaints and issues.
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Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization.
Trained and supervised associates on customer service excellence and strong company culture. Maintained accurate inventory records, ensuring all products were accounted for at all times. Handled escalated customer issues, driving customer satisfaction and repeat business. Utilized strong organizational skills to develop efficient processes for managing daily operations. Provided leadership and mentorship to staff members, leading to improved job performance and morale. Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity
Maintained knowledge of product ranges and services to improve customer experience. Scheduled coverage during peak traffic periods, fostering positive customer experiences.
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