Customer Service Medical Device

Terra Chambers

314-***-**** *********@*****.***

Summary

Highly motivated and results-oriented management professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and master new skills quickly, with a background in healthcare and medical device sales. Adept at taking on new challenges and enhancing organizational effectiveness through strategic compliance and operations management.

Skills

Relationship Building & Customer Service: Expertise in developing and maintaining strong client and patient relationships.

Compliance & Regulations: Skilled in designing and implementing compliance programs and controls.

Account Management: Proficient in managing accounts and ensuring adherence to standards.

Technical Proficiency: Experienced with MS Office (Word, Excel), G Suite, and clinical management systems.

Clinical & Patient Education: Adept at educating patients and families on healthcare and medical devices.

Daily Operations: Competent in overseeing daily operations and improving process efficiencies.

Experience

COMPLIANCE MANAGER 03/2019 - Current

JKB Consulting

Led design and implementation of compliance program, ensuring customer onboarding adheres to regulatory requirements.

Collaborated with technical teams to develop and enforce compliance controls, mitigating operational risks.

Assisted in investigations related to allegations of fraud or misconduct within the organization.

DIRECTOR OF HEALTH AND WELLNESS 10/2022 - 03/2023

Northglenn Heights Assisted Living - Northglenn, CO

Conducted patient care assessments to determine eligibility for residency and appropriate care plans.

Discussed care options with families to choose between Assisted Living and Memory Care.

Oversaw care staff, maintained accurate charting, and managed medication carts.

Coordinated with Home Health and Hospice representatives to determine optimal patient care pathways.

CLINIC MANAGER 03/2021 - 10/2022

WorkWell Occupational Medicine - Longmont, CO

Developed and implemented clinical policies and procedures to enhance service quality and operational alignment.

Collaborated with physicians and executive teams to improve clinical processes and increase efficiency.

Managed clinic financials, including budgeting, profit and loss, ROI, KPI, and overall metrics.

Oversaw recruitment, onboarding, and development of training programs for staff.

Engaged with Medical Device sales representatives to stay updated on new products and ensure patient needs were met.

SURGICAL COORDINATOR/MEDICAL LIAISON OFFICER 11/2012 - 03/2019

Pain Institute/ Lab Test Diagnostics - St Louis, MO

Scheduled pre- and post-operative testing appointments, obtained consent forms, and provided discharge instructions.

Assisted physicians in the OR with device implantation (e.g., DCS, Pain Pumps) and programmed clinical trial pumps.

Acted as the liaison for Medical Device sales representatives, coordinating with patients and surgery centers for device implants.

Educated patients and families about medical devices and implantation procedures.

Education and Training

St. Catharine College - Associate of Applied Science

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