Managemant

Whitecourt Alberta

Fort Saskatchewan

Cell 613-***-****

E-mail: ***************@*****.***

Mike Comtois

Summary of Experience

I am an energetic, results oriented, focused professional with over 40 years’ experience Management and 8 years of lead Automotive implementation and training with ADP. My retail and management experience combined with excellent knowledge of computer-based software and experience in inventory management would make me a valuable contributor to your organization.

Key Accomplishments

Extensive and in-depth knowledge of the automotive industries inventories

Over 40 years parts, inventory and purchasing experience

Excellent Project management, analytical and problem-solving skills

Excellent Client relationships – achieve top scores on all customer surveys

Strong leadership skills, team player

Microsoft Certified Professional

8 years of lead training

Professional experience

2024-present

Inventory Specialist

Merging two company’s inventories into one

Managing the inventories for a physical inventory

Training staff on key daily functions

2021-2023 Camco Acura

Fixed Operations

Managed Four Dealerships Inventory’s

Improved Inventory Functionality

Focused on obsolescence

Improve overall customer relations

2019-2021 Myers Kanata Nissan

Oversee the departments day to day activities

Inventory management

Supervise a department of 2

Customer Service

Warranty returns

Manage ways to relieve obsolescence

Improve CSI

Oversee Service activity

2008-2018 St Laurent Volvo, Land Rover, Jaguar

Parts Manager/Fixed Operations Ottawa, On

Oversee the departments day to day activities

Inventory management

Supervise a department of 4

Customer Service

Warranty returns

Manage ways to relieve obsolescence

Improve CSI

Head of the safety committee

2002- 2008 ADP Dealer Services Ltd. Ottawa, ON

Senior Account Executive

Implement ADP Dealer Services software

Manage all aspects of the project

Assist client with data conversion and perform cutoffs

Provide training to all dealership staff (parts, service, sales and finance)

Perform post-implementation follow-up and support

Lead all my projects

2000-April 2002 Client-Logic @ Hewlett Packard Mississauga, ON

Technical Support Product Specialist

Provide 2nd level technical product support

Responsible for taking inbound calls and providing customer service.

Providing technical support for network printers.

Troubleshooting network related cases.

Training new agents on technical issues/information.

Resolving hardware and software issues with end-users and administrators.

Supporting Win95, Win98, Win2000, and WinNT WinXP.

In house repairs on Color Laser Printers.

Strong knowledge of H.P. Products.

1998 – 1999 Harley-Davidson of Toronto Toronto, ON

Parts Manager

Responsible for all aspects of parts management – inventory control, purchasing, receiving

Retail Sales

Provided coaching to staff on use of inventory systems and PC programs

PC troubleshooting / support

1996 - 1998 Gentry Lane Fine Cars Toronto, ON

Parts Manager

Management of parts and service for Lamborghini and Lotus

Used and provided expertise in Paradox inventory system

1995 - 1996 Ferrari of Ontario Toronto, ON

Parts and Service Manager

Responsible for the total improvement of the Ferrari and Alfa Romeo automotive parts department to optimize inventory and costs

Provide expertise in ADP systems support

Accountable for the overall management of parts and service

1995 - 1995 Precision Auto Parts Rexdale, ON

Western District Sales Manager

Implemented a new marketing and advertising program for Canada and the United States

Customer Account Manager for all Western provinces

Established a customer base of 350+ customers

Management and resolution of all customer problems

1994 - 1995 Cawthra Automotive Mississauga, ON

Parts Sales

Parts Counter Sales – wholesale

Retail Sales

1992 - 1994 M.R. Euro Parts Warehouse Inc. Calgary, AB

Vice President

Owned and operated a European Auto Parts Distributorship

1980 - 1992 Calgary BMW Calgary, AB

Parts Manager / Assistant Service Manager

Managed parts inventory and warranty control

Coordinated monthly and annual budgets

Supervised staff of five

Provided customer service

Assistant service manager

Computer systems support - Extensive use of ADP software

Awards received

BMW Canada Parts Manager Award

References

Available on Request

Education and Certifications

Peel Board of Education, CTI Mississauga, ON

PC Technology Certificate

Computer Fundamentals; DOS; Windows; Memory management and optimization; Tools and test equipment; Diagnostic Software; System components; Upgrade and trouble-shooting

1999 - 2000 Trios College of I.T. Mississauga, ON

Network Engineering

Diploma received

MCP+ Internet

Supporting and implementing IIS 4.0

TCP/IP

MCP Certified

Support Windows NT Server 4.0 Enterprise Technologies

Implementing and Supporting Microsoft Windows NT Server 4.0 Certified

MCSE Certification

Systems Engineer

A+ Certification

Software specialist

Hardware specialist

Other Courses:

Inventory Management Software Programs - ADP, DacEasy

Customer Service

Vantive logging software, Paradox inventory control software

High Performance Driving

Wholesale Parts Sales Development

Comprehensive Parts Inventory Management

E.A.S.E. Edger Automotive Service Enhancement

Conversational Spanish

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