Experienced Customer Service Specialist in Various Industries

Whitney Ware

Savannah, GA ***** • 912-***-**** • **************@*****.***

Professional Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Skills

Verifying Reservations

Registration Processing

Shipment Optimization

Stocking and Replenishing

Sorting and Labeling

Correcting Discrepancies

Calm and Professional Under Pressure

Work History

Front Desk Agent, 04/2021 to Current

River street Inn

Took reservations over phone, in person and via computer for guests and provided confirmation information.

Answered customer telephone calls promptly and appropriately handled needs. Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Answered multi-line phone system and greeted callers enthusiastically. Customer Service Representative, 01/2019 to 04/2021 MCI Careers

Maintained up-to-date knowledge of customer account Confirmed payments, refunds, etc

Resolved payment and order disputes

Wrote call center scripts

Provided assistance to clients

Provided agent based knowledge on customer accounts Assisted customers with account inquiries

Collected payments via pos computer system from customers Front Desk Agent, 02/2019 to 09/2019

Wingate by Wyndham

Clean and service guest rooms

Greet, register, and assign rooms to guests of the hotel Contact housekeeping or maintenance staff when guests report problems Issue room keys and escort instructions to bellhops Make and confirm reservations

Verify customers' credit, and establish how the customer will pay for the accommodation. Data Entry Clerk, 05/2018 to 01/2019

Tricap International

Locate and correct data entry errors, or report them to supervisors Compile, sort, and verify the accuracy of data before it is entered Compare data with source documents, or re-enter data in verification format to detect errors Store completed documents in appropriate locations Select materials needed to complete work assignments Dispatch drivers to appropriate places, for load pickup and delivery BDC Representative, 01/2018 to 09/2018

Peacock Automotive Group

Developed strong business relationships to provide service and value beyond customer expectations.

Worked independently with minimal supervision.

Negotiated prices, terms of sales and service agreements. Set and achieved company defined sales goals.

Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base. Developed new business relationships and maintained existing through regular communications and effective account management.

Exceptional computer skills

Customer Support Specialist, 10/2017 to 08/2018

OnBrand24

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Check to ensure that appropriate changes were made to resolve customers' problems Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Customer Service Rep II, 10/2016 to 09/2017

Convergys

Process and record new insurance policies and claims Correspond with insured or agent to obtain information or inform them of account status or changes

Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies

Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met

Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes. Automotive BDC Rep, 04/2013 to 01/2016

Dan Vaden Chevrolet, Cadillac Savannah

Communicates effectively with Internet customers and prospects whether by phone, by e-mail or in person

Has thorough knowledge of all dealership products and services Satisfies the transportation needs of Internet-generated customers Directs customers to product information resources, including those available on the Internet Assists customers in scheduling a visit to select a vehicle and offers sales support Confirms customer appointments and follows up afterwards Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration Education

Diploma

Windsor Forest High School - Savannah, GA

Associate: Criminal Justice, 2015

American InterContinental University - Schaumburg, IL Certifications

Microsoft Office (10+ years) Choice Hotel System (4 years) Cash Handling (9 years) Bookkeeping (3 years) Account Management (3 years) Type 45 Wpm (10+ years) Call Center (5 years) Multi-Line Phone System (2 years) Multi-Tasker (10+ years) Motivated (10+ years) Team Player (10+ years) Self-Starter (10+ years) Verbal Communication (10+ years) Computer Skills (10+ years) Warehouse Management

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