Customer Service Data Entry
Resume:
CH
Christina Holiway
Professional Summary
Experienced and organized Patient Representative Professional with 16 years of healthcare experience and 10 years in customer service. Adept at patient advocacy with commitment to efficiency. Excellent interpersonal communication skills and organizational savvy to assist in running facility smoothly within a team of departments. Skilled in streamlining patient flow through accurate recordkeeping. Dependable expert with proven ability to assist in health education campaigns and programs to raise awareness of health issues. Skilled in teaching, mentoring and developing relationships with individuals to support health initiatives. Work History
Lazarus House - Operations Coordinator
St. Charles, IL
03/2023 - Current
Primis Health - Medicaid/Medicare Health Consultant Lombard, IL
06/2022 - 12/2022
Enforce and optimize internal policies to maintain structured homeless facility
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Collaborate with area managers to evaluate needs and optimize operational plans.
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● Develop and implement daily operations plans
● Provide direction and guidance to guests
● Document and report incidents and behaviors
● Keep attendance in database
● Intake and exit guests in database
● Secure all areas and monitor cameras
● Preform drug tests and breathalyze after hour guests
● Provide medication
● Answer calls
● Maintain inventory of supplies
Promoted available community resources and connected individuals with services.
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● Promoted healthy program incentives.
● Helped programs improve outreach efforts and results. *********@*****.***
DeKalb, IL 60115
Skills
● Managing deadlines competency
Microsoft software, Quantum, EPIC
system competency
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● Data collection and management
● Certified in CPR
● Regulatory compliance
● Insurance verifying
● Data entry
● Appointment scheduling
● Typing proficiency of 80+wpm
● Manage heavy concentration of calls
● Conflict resolution skills
● Strong communication
● Patient-focused care
● Account management
● Recordkeeping strengths
● Administrative support
Education
Kishwaukee College
Malta, IL
Some College (No Degree): Health
Administration
03/2006
Oak Brook Health
Oak Brook IL
CNA certification: Basic Nursing
Fox Valley Medical Associates - Patient Access Representative Batavia, IL
05/2014 - 06/2022
Robert Half Inc. - Customer Contact Specialist
12/2013 - 02/2015
● Handled more than 80 daily inbound calls from health plan members Developed and implemented communication strategies and resources to achieve public health objectives.
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Served as liaison subject matter in communicable disease, immunization promotion, infection prevention and evidence-based best practices.
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Provided ongoing education and information with goal of closing care gaps.
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● Encouraged lifestyle behaviors for improved wellness and management
● Appointment scheduling assist
● Updated patient demographic information
● Submitted to multiple pre-operative requests daily Assist in annual quality assurance information requests for insurance companies.
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● Submitted H.E.D.I.S measure requests for Medicare/medicaid
● Process death certificates
● Deliver specimens to lab department
● Fax numerous forms, prescriptions, documentation, etc daily
● Scan 100+ documents into health system daily
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
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Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
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Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
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● Input data into computer programs and filing systems Processed medical records requests from outside providers according to facility, state and federal law
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Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
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Reviewed medical charts and served as liaison between patient, doctor and hospital
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Tracked referral submission during facilitation of prior authorization issuance
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● Entered data
● Responded to contractor requests via e-mail and telephone
● Created and submitted weekly forecast reports for products
● Created multiple thumbnail's for company website
● Placed 30 + orders daily requested by contractor Compared and adjusted pricing on 70 + commercial/international invoices to finalize shipping
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06/2004
Proviso East High School
Maywood, IL
High School Diploma
Avancer LLC - Direct Support Personnel
09/2011 - 11/2013
Oak Brook Health Care - Special Care Unit Assistant 04/2005 - 05/2010
Managed timely and effective replacement of damaged or missing products
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● Maintained up-to-date knowledge of product and service changes Provided excellent customer service and provided answers to client questions within set standards
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Monitored and assisted residents through individual service plans modulated by facility
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Assisted up to 10 patients with personal requirements, including keeping spaces clean and helping with grooming
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Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
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● Documented vitals, behaviors and medications in client medical records Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
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Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
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● Administered medication
Individually communicated with patient guardian regarding care and progress
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Monitored and assisted residents through individual service plans modulated by facility
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● Planned special events
● Assisted in budgeting for facility events and supplies Provided quarterly patient progress and behavior tracking documentation
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● Participated in care plan meetings as needed
● Created and implemented daily active programs for up to 25 residents Assisted with total personal care as certified nurses assistant for 9-12 patients during shift
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