Customer Service Property Manager

Carol Cooper

**** ******* **., ***********, **.**421, 423-***-****, *********@*****.***

Professional Summary

Bringing 15 years of experience in the apartment community industry. Knowing what needs to be done to maintain and attract resident retention. Honest, dependable and hard working with a penchant for customer service. I am seeking a position where the skills I possess will be an asset and be elevated to the best of my ability.

Skills

*Leasing *Complaint resolution * Collections

*Working closely with co-workers to insure operations run smoothly

* Making sure all reports/surveys are turned in on time

*Trained in Grace Hill, One-Site and AppFoilo software, some yardi,

Experience

Assistant Manager / Freeman-Webb Properties

July 2011-September 2014

Leased up property from 40% to 100% in less than 6 months

Input of Invoices onto spread sheet with GL codes

Petty cash request

Collections, renewals, delininquencies, evictions, filing, input of service orders, working with vender and maintenance men

Bank Deposits

All aspects from beginning to end of new residence paperwork and leases

Helped coordinate resident activities/events

Assistant Manager/Elmington Property Management September 2014-May 2019

*Worked closely with property manager to ensure a smooth operating apartment community of 227 units

*Provided excellent customer service, maintained resident files

* Making sure all renewal notices are sent out, typed, and signed before expiration date

* Collected and posted rent, daily deposits, monthly Market Surveys, sent out delinquency letters, was instrumental in having a 0% delinquency 95% of the time

*Toured and leased apartments to prospective residents and managed the sales process from start to finish

* Typed service request and contacted resident to insure work was completed to their satisfaction

* Helped coordinate resident activities/events

Volunteer Properties Assistant Property Manager August 16,2019 – May 20, 2021

Worked as a Multi-Site assistant manager. Traveling to various complexes for various reasons, such a showing apartments or walking the grounds. Sending late notices, renewal options, work orders, collections and posting of rent payments, filing, deposits, all aspects of the move-in process including job and rental verification, credit check, preparing lease, walking apartment to insure it is move-in ready, setting up resident file..Etc. Would love to be given the opportunity to manage.

Ram Partners

10/29/2021 - 12/05/2021 Showing apartments, all aspects of the rental process, answering phones,. This was a 2 month job while the assistant was on maternity leave

S and S Properties Assistant Property Manager Feburary 2022 until May 2022

Chattanooga Equity Partners Community Manager

June 2023- November,2023

Leasing, collections, posting rent payments, processing applications for new move in prospects, working with maintenance on work orders, insuring vacants are rent ready for move in, renewals, delinquency, evictions, working with venders, sending in payroll, ordering parts for maintenance, deposits, working with owners to help ensure a great bottom line

Intersolutions Temp Services March/24 Present

Working in various communites as needed.

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