Call Center Pharmacy Technician

Customer-focused call center professional with over 19 years of experience in both outbound and

inbound operations. Proven history in delivering exceptional service, resolving complex issues, and managing high volumes of calls. Demonstrates composure under pressure and effective management of customer expectations. Dedicated to enhancing customer satisfaction and loyalty with a strong passion for communication and problem-solving. Eager to bring expertise to a dynamic team. SYXXeV HeaPXh CYWXSQeV SeVZice AgeRX AYgYWX 2023 - PVeWeRX Manage high volumes of inbound call inquiries and service requests from patients, as well as order requests from providers, ensuring timely and accurate resolutions. Includes scheduling doctor and office appointments for patients, ensuring accurate booking for the appropriate visit types, and requesting medication refills and referrals by communicating with the care team through messaging support. Adhere to local, state, and federal regulations to protect patient privacy and ensure information security. Accomplishment:

Recognized through patient praise and commendations from call surveys. CUSTOMER-FOCUSED PROFESSIONAL

818-***-**** · ******@*****.***

4019 Hollandia Lane, West Jordan, UT 84084

X ’ CEL L . VEEN

PROFESSIONAL EXPERIENCE

STRENGTHS AND EXPERTISE

QYaPMX] AWWYVaRce aRd BeXa TeWXMRg: Participated in testing and analysis, conducted technical tests, documented issues, and resolutions in customer accounts, facilitated product demonstrations, and managed quality control activities.

KRS[Pedge aRd TVaMRMRg: Supervision, onboarding, and training/coaching with a strong understanding of company processes, team dynamics, medical insurance verification, and billing. CeVXMfMcaXMSRW aRd A[aVdW: Licensed Agent in the State of Utah. Certification of Completion of Pharmacy Technician program. Recognized as Customer Care Employee of the Month and awarded for excellence in Quality and Productivity.

CRMW & TSSPW: Familiar with Microsoft Suite, CRM systems such as SAP, GE Centricity, Onyx, Dynamics, and Epic, as well as communication tools like Slack and Intercom, and phone systems including AWS, Genesys, Dragon speech recognition software and cash register. TechRMcaP SOMPPW: Proficient in troubleshooting caption phones and mobile apps, with strong typing skills and fast 10-key typing abilities.

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AccSQTPMWLQeRXW:

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AccSQTPMWLQeRX:

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EDUCATION

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