Customer Service High School

Jarnae Murray

Selma, AL

*************@*****.***

(334) - 267 - 2124

EDUCATION/CERTIFICATIONS:

Selma High School - Selma, AL: High School Diploma Wallace Community College - Selma, AL: Welding Certificate Troy University – Montgomery, Al: Community Health worker PROFILE SUMMARY:

Experienced Professional with extensive experience in Customer Service and Operations. Proven to be able to handle a high volume of tasks. Aiming to obtain a position with a company where my skills will be applied and there are opportunities to grow.

SKILLS:

● Time Management and Organization

● Documentation and Presentation

● Record-Keeping and Data-Entry

● Communicative and Interpersonal

● Leadership and Collaboration

● Strategic and Critical Thinking

● Problem solving skills

● Strongly emphasis on providing excellent

customer interactions

PROFESSIONAL EXPERIENCE

Brandon’s Studio

Selma, Al 04/2023 – Current

Esthetician/ Cosmetologist

● Perform cosmetic and relaxing skin treatment

● Providing well-rounded cosmetic services

● Providing excellent customer service

● Customer Consultation

● Appointment scheduling

● Creative, artistic, and innovative

● Outstanding communication

● High attention to detail

Austin Industrial

Selma, AL 09/2022 – 04/2023

Operations Specialist

● Managing day-to-day operations.

● Optimizing operational processes and

procedures for maximum efficiency while

maintaining quality standards.

● Assisting with the implementation of new

processes and procedures.

● Identifying ways to improve customer

experiences.

● Ordering supplies and maintaining inventory

levels.

● Overseeing the operations team and

assigning tasks.

● Training new employees and ensuring that

health and safety regulations are followed.

● Interacting with customers and suppliers,

answering questions, and resolving issues.

● Tracking and reporting on operational

performance.

● Maintaining policy and procedure

documents.

Continuum Global (Verizon)

Remote 04/2020 - 09/2022

Customer Care Representative

● Maintained a positive, empathetic, and professional attitude toward customers at all times.

● Responded promptly to customer inquiries.

● Communicated with customers through various channels.

● Acknowledged and resolved customer complaints.

● Processed orders, forms, applications, and requests.

● Developed records of customer interactions, transactions, comments, and complaints.

● Communicated and coordinated with colleagues as necessary.

● Provided feedback on the efficiency of the customer service process.

● Ensured customer satisfaction and provided professional customer support. Alorica

Mobile, AL 01/2017 - 04/2020

Call Center Representative

● Answered or made calls to clients to learn about and address their needs, complaints, or other issues with products or services.

● Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

● Engaged in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

● Developed lasting relationships with clients and other call center team members based on trust and reliability.

● Utilized software, databases, scripts, and tools appropriately.

● Understood and strived to meet or exceed call center metrics while providing excellent consistent customer service.

● Took part in training and other learning opportunities to expand knowledge of company and position. Selma Beauty Supply

Selma, AL 10/2014 - 12/2016

Sales Associate

● Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service.

● Operated cash registers, managing financial transactions, and balancing drawers.

● Increased store sales and achieved established goals.

● Directed customers to merchandise within the store.

● Introduced promotions and opportunities to customers.

● Cross-sold products to increase purchase amounts. ● Superior product knowledge Volunteer Hours

Child My Child Montgomery, Al 160 hours Younth Mentor Sabra Sanctuary Selma, Al 60 hours Office Receptionist

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