Customer Service Representative
Resume:
Patricia A McCoy
Greenville, MS 38701
**********@*****.***
Authorized to work in the US for any employer
Work Experience
HEALTH & WELLNESS CONSULTANT
ARDYSS INTERNATIONAL - Indianola, MS
2011 to Present
A coach responsible for contacting participants that are eligible for the program for enrollment and provides necessary wellness coaching to reduce or eliminate high-risk behaviors; Encourages adoption of habits that are conducive to a higher quality of life; responsible for supporting operational aspects of the division to meet the organization's customer requirements and satisfaction; develop and conduct onsite health-related wellness seminars and training courses for interested employees and family members develop and distribute health education materials to identified employees and family members; customized care plan for program participants including goals and plan of action.
United Healthcare Customer Service Representative
Alorica (WAH) March 2021- August 2022
My daily duties include looking up copays, verifying coverage, filing grievances, file reimbursement forms for members when they over pay for office visits or medication, schedule appointments, lookup prior authorization, mail ID cards, and active listening when members need to talk while explaining their benefits.
Faurecia ( Material Handler) September 2018- December 2019
My duties were to inspect parts before they were packed and shipped. If they had default they were sent back to the part of the assembly line it came from or the welding department.
Buckaroo Early Learning Center Early Head January 2020 - March 2020
My Duties were to help 2 year olds learn their colors, numbers, birthday and how to spell their name. The goal was to teach them how to do all of these things along with teaching them how to respect each other through play.
CNA/ Co-Founder
Platinum Plus Care - Indianola, MS
September 2015 to January 2018
My daily duties ranged from: providing residents with rules and regulations concerning room and board, making files, making files, making data tables, conversing with residents guardians, helping prepare budgets, answering multiple phone lines, filing important documents, scheduling appointments, handling invoices, and also helping patients with ADL.
CNA
Oxford Healthcare - Indianola, MS
November 2010 to December 2012
Responsibilities
It was my duty to make sure that the patient was comfortable with me and how I treated them as a person. I was also responsible for patients' ADL and companionship. I was also responsible for ROM and cognitive skills.
Accomplishments
I was named employee of the month after only 6 months of being on the job and was rewarded with a bag,certificate and pin.
Skills Used
Patient Rehab.
Patient Care Technician
FRESENIUS MEDICAL CARE - Cleveland, MS
2008 to 2010
Patient care tends to individuals under the supervision of doctors, nurses and medical professionals. Duties include taking vital signs, also taking notes and taking assessments on their care. Triage patients, chart and monitor patients while they're being dialyzed.
CERTIFIED NURSE ASSISTANT
Genesis Hospice - Indianola, MS
2007 to 2009
Committed to providing supportive, palliative and loving care to terminally ill clients and their families through an interdisciplinary team. My vision is to provide comfort for the body and spirit. My united goal is to become the symbol for quality and caring health services for every person in our community. Contributed expertise by assisting patients with activities of daily living and offer comfort and emotional support to patients and their families; including measuring and recording patient fluid intake; assisting patients with sitting and turning; work independently on a one-on-one basis with a small and manageable patient caseload with the support of a professional team environment. Evaluating any changes in patients' overall health; assisting with daily hygiene, grooming and dressing and displaying positive and patient-centered customer service skills
Walter B Cook Nursing Faculty
RESTORATIVE CNA - Ruleville, MS
2003 to 2007
Provides the patient with information needed in order to take care of oneself; such as nutritional, medicinal and physical therapy information; help patients to relearn how to complete activities such as getting dressed and bathing. In addition to helping patients learn these skills, I also help patients become more fully aware of potential injuries that they can receive when carrying out certain activities due to their conditions; also examine the difficulties that the patient is having and must determine how these difficulties can be overcome.
Prior/Other positions
EXCEL REPRESENTATIVE - Excel Communication Network Marketing - Atlanta, GA INFORMATION SPECIALIST - Heilig Meyers - Cleveland, MS
INSPECTOR - Modern Line Products - Indianola, MS.
Education
Certificate in Intro to Medical Billing / Coding
Mississippi Delta Community College Moorhead - Indianola, MS
2006 to 2006
Certified in Nursing Assistant
Superior Health - Cleveland, MS
2003 to 2003
Skills
• Introduction to Coding Concept, Utilization of Medical Billing References,Professionalism,Customer Service and Communication, Medical Terminology, Patient Registration Practices,Business Office Terminology, HIPAA/Patient Systems,
Certifications and Licenses
CNA
June 2004 to June 2018
Certified to work with the sick, the dying and the elderly.
Non-Violent Crisis Intervention
March 2015 to March 2016
HCI
Certified Life Coach
Certified Health & Wellness Coach
February 2021-
Additional Information
*Made Silver on WorkKeys Assessment*
COMPETENCIES
* Health & wellness consultant* Certified Nurse Assistant * Performance Improvement * Administrative Leadership * Restorative CNA * Conflict Resolution
* Optimism * Public Speaking / Presentations * Operations Management *Life Coach*
QUALIFICATIONS SUMMARY
* Experienced, committed, well-educated professional offering 10+ years of developing a wellness consultant relationship with clients and assisting the client through the process of actively working towards better health by providing support, encouragement, and education.
* Certified Nurse Assistant, assisting doctors and nurses with treatments, reporting patient conditions and recording vital signs, such as blood pressure, heart rate and temperature. A patient care technician may also draw blood.
* Develop partner networks and build alliances, engaging in cross-functional activities to find common ground with all stakeholders to ensure program goals are met and organizational expectations are constantly surpassed.
* Develop and conduct onsite health-related wellness seminars and training courses for interested employees and family members, develop and distribute health education materials to identified employees and their family members.
Contact this candidate