Customer Service Representative

Rebecca Hersam

***********@*****.*** 931-***-****

Customer service and management is a love of mine. This job has all aspects of my previous job opportunities. Along with a focus on customer service, organization, positive attitude and drive. With teamwork, dependability, and self-reliance we can succeed together!

Authorized to work in the US for any employer

Work Experience

AAA

Customer service enrollment specialist – P&C

Oct 2022-April 2023

Update customer information

Assist customer with needs/possible emergency/transfer

Enroll customer in ins/roadside/emergency/banking etc.

Assist customer with a one stop customer resolve home relationship

ASSURANCE

Assurance Transfer Agent - Agent ID: 1008298

Customer Service Representative - remote

January 2020-April 2022

Assist customers with insurance needs

Help agents with customer needs

Update customer information

Comcast

Customer Service Representative Retention -remote

July 2021-Jan2022

Update customer information

Assist customer service

Assist customer with needs

Assist customer with payments, equipment, moving, returns etc.

Enroll customers in new service and transfer of services

KPI, Metrics, and management meeting and quality improvement

Sitel in office/remote January 2020 to June 2021

Assist customers with benefits

Process workflows/update customer information

Education

AS in Legal Services/Criminal Justice

Post University

April 2016 to May 2018

High school diploma or GED

Skills

•Office Management

•Shipping & Receiving

•Typing

•Human Resources

•Teaching

•Sales

•Negotiation

•• Payroll

•QuickBooks

•Accounts Payable

•Personal Assistant Experience

•Microsoft Outlook

•Management

•Bookkeeping

•Flexibility

•Team Work

•Reliability

•Event Planning

•Accounts Receivable

•Customer service

•Microsoft Office

•Problem-solving

•Computer skills

•Time management

•Outbound sales

•Inside sales

•Communication skills

•Windows

•Call center management

Certifications and Licenses

Word seminar and training

2013 to Present

Assessments

Reliability — Proficient

September 2019

Tendency to be dependable and come to work Full results: Proficient

Personality: Customer Service Fit — Proficient

September 2019

Measures the traits that are important for high-quality customer service.

Full results: Proficient

Scheduling — Proficient

December 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Proficient

Receptionist — Expert

November 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting.

Full results: Expert

Administrative Assistant — Highly Proficient

December 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Attention to Detail — Proficient

September 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Written Communication — Familiar

November 2019

Best practices for writing, including grammar, style, clarity, and brevity. Full results: Familiar

Typing — Familiar

April 2019

Transcribing text using a standard keyboard Full results: Familiar

Customer Focus & Orientation — Highly Proficient

August 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Front Desk Receptionist — Proficient

November 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting.

Full results: Proficient

Receptionist — Expert

October 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting.

Full results: Expert

Receptionist — Highly Proficient

October 2019

Evaluates the knowledge and skills essential to receptionist jobs.

Full results: Highly Proficient

Personality: Hard-Working — Familiar

September 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Familiar

Legal Skills — Highly Proficient

September 2019

Assisting practicing attorneys in the preparation for litigation proceedings

Full results: Highly Proficient

Critical Thinking — Completed

September 2019

Measures a candidate’s ability to use logical approaches when solving problems. Full results: Completed

Sales Skills: Influence & Negotiation — Highly Proficient

September 2019

Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.

Full results: Highly Proficient

Administrative Assistant — Proficient

September 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting.

Full results: Proficient

Front Desk Agent (Hotel) — Expert

August 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Expert

Customer Focus & Orientation — Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Proficient

Attention to Detail — Proficient

March 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Customer Focus & Orientation — Familiar

March 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar

Customer Focus & Orientation — Familiar

March 2019

Measures a candidate's ability to respond to customer situations with sensitivity.

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate