Customer Service Associate
Resume:
RAMONA WASHINGTON
Houston, TX 713-***-**** **********@*****.***
Dedicated, organized, and hard-working retail worker with 25 years’ experience working in a retail environment. Efficient and responsive team player with excellent multitasking skills and ability to support multiple departments with customer inquiries and register-handling tasks as needed. Adaptable problem solver with proven track record assisting customers and ensuring positive shopping experiences.
EXPERIENCE
[2003-2013] - CUSTOMER SERVICE/GUEST SERVICES, TARGET
Assist customers in finding products. They provide information, process transactions, and promote sales through engagement. Handling financial transactions and ensuring excellent customer service to drive business success.
[2013-2022]- GUEST SERVICE ASSOCIATE, TARGET
Resolving guest concerns, complaints, and issues in a professional and courteous manner. Assisting guests with locating products and answering questions. Processing guest transactions accurately. Handling refunds, exchanges and returns.
[2023- PRESENT]- CASH OFFICE ASSOCIATE, TARGET
Balancing cash drawers and registers at the beginning and end of each shift to ensure accuracy and accountability. Counting and verifying cash, checks, and other forms of payment received from sales transactions. Preparing daily deposits and reconciling cash receipts. Investigating any discrepancies. Processing and verifying paperwork related to cash management. Maintaining confidentiality and security of cash and sensitive information. Communicating effectively with store leadership to address cash management needs and concerns.
EDUCATION
JUNE 2010
MARQUEES LEARNING CENTER
PASADENA, TX 77051
HIGH SCHOOL DIPLOMA
SKILLS
LEADERSHIP
Customer Service
Inventory Management
Communication
Cash Handling
POS System
Problem Solving
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While briefly acting as Specialty Team Lead, March-November 2023, Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
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