Customer Service Collections Representative
Resume:
Kim Reiss
Collections Representative Virginia Beach, VA 23462 *********@*****.*** +1-757-***-****
To be a strong collector is having a great customer service skill and taking feedback to continue to grow.
Authorized to work in the US for any employer
Work Experience
Collections Representative
Consumer Portfolio Services, Inc. - Chesapeake, VA
June 2015 to July 2022
Responsibilities
•Customer service
•Taking incoming calls.
•Making multiple outgoing calls.
•Working with customers to resolve their accounts.
•Skip tracing
•Taking payments
•Working with my team to make goals.
Accomplishments
Company recognized customer service skills within the local branch overall other representatives.
Skills Used
Skills that are always used in a collection/customer services job is communication. Keeping the customer and the companies guide lines in view, I learn to think outside the box. Wanting to resolve accounts and help the goals and growth of the company.
Collector
NCO Financial Systems, Inc. - Virginia Beach, VA
July 2014 to April 2015
Responsibilities
•Communicate with debtors by telephone and approved written correspondence to attempt to bringresolution into unpaid accounts.
•Provide thorough, efficient, and accurate account updates on computer files for each call made orreceived.
•Demonstrate effective techniques by locating debtor contact information.
•Counsel delinquent account debtors to assist in finding funds to meet debt obligations.
•Knowledge, understanding, and compliance with all applicable Federal, States, and Local laws andregulations that regulate the collection industry.
Collections Representative
HSBC - Chesapeake, VA
April 2005 to March 2011
Responsibilities
•Used automated dialer system to contact customers and computer to record customers accountinformation.
•Successfully handle accounts up to 90 days past due.
•Executed daily operations of delinquent accounts.
•Entered information into computer system to record customers outstanding balance.
•Processed payments received and posted to customers accounts.
•Kept record of financial status of customers and status of collection efforts.
•Arranged for debt repayments and established repayment schedules, based on customers financialsituations.
•Located and monitored overdue accounts, using computer and a variety of automated systems.
•Advised customers of necessary actions and strategies for debt repayment.
•Conferred with customers by telephone in attempts to determine reason for overdue payment,reviewing terms of sales, service and credit contract with customer.
Photographer
The Picture People - Virginia Beach, VA September 2003 to January 2010
Responsibilities
•Photographed individuals, families and small groups in studio and on location.
•Selected and assembled equipment and required background properties, according to subject,materials and conditions.
•Scanned photographs into computer for editing, storage and electronic transmission.
•Reviewed sets of portraits to select the best work.
•Enhanced, retouched and resized protaits and negatives
•Used traditional and digital cameras along with a variety of equipment, such as tripods, filters andflash attachments.
•Performed general office duties such as scheduling appointments, keeping books and ordering supplies.
Asst. Manager
Eckard Drug Store - Virginia Beach, VA
June 2000 to January 2002
Responsibilities
•Recommended, selected and helped located and obtain merchandise based on customers needs anddesires.
•Inventoried stock and requisitioned new stock.
•Successfully managed a closing shift.
•Exchanged merchandise for customers and accepted returns.
•Opened and closed cash registers, performed tasks such as counting money, separating charge slips,coupons, vouchers, balancing cash drawers and making deposits.
Education
High School graduate in General
Green Run High - Virginia Beach, VA
Skills
•Customer Service (10+ years)
•Collections (10+ years)
•Photography
•Cold Calling
•Computer Skills
•Sales
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