Customer Service Administrative Assistant
Resume:
SANTIAGO
ALVARADO
SERVICE INDUSTRY
PROFILE
Professional with nine years
in the service industry and with
customer service. Committed
to the details and to the
experience of every customer.
SKILLS
POS systems ® bartending
* open/close procedures
* food handling certificate
* knowledgable about
food allergies & regulations
LANGUAGES
SPANISH ENGLISH
Native Working
proficiency
CONTACT
*) SANTIAGOALVARADOSUAREZ
@PROTONMAIL.COM
BROOKLYN, NY
EDUCATION
CESDE
MEDELLIN, COLOMBIA — DEC 2015 - DEC 2017
Marketing and customer service technician
INSTITUCION EDUCATIVA MARIA MEDIADORA
ENVIGADO, COLOMBIA — JAN 2011 - JAN 2014
Associates degree in liberal arts
WORK EXPERIENCE
BARTENDER/WAITER @ BAMBOLEO
ARAVACA, MADRID — MAY 2022 - MARCH 2024
Provided full and efficient table service in a busy upscale restaurant
¢ Served up to 200 diners a day in 10-table section
Personalized treatment, interacting with regular customers and remembering
their regular orders
* Prioritized customer satisfaction, finding cost-effective solutions approved by
management
OWNER @ THE BROTHER'S GOURMET
ENVIGADO, COLOMBIA — JAN 2020 - JAN 2022
¢ Founded a restaurant that profited 210% in one year
Recruited, trained, and managed four employees
* Developed a social media marketing campaign that increased reach by 35%
¢ Established strong relationships with suppliers, ensuring timely and cost-
effective deliveries
ADMINISTRATIVE ASSISTANT @ DISTRICOL
MEDELLIN, COLOMBIA — DEC 2018 - DEC 2019
* Trained a sales team of eight people on the company’s offerings to properly
inform customers about our products
* Reviewed and authorized potential contracts based on customer
creditworthiness
ADMINISTRATIVE ASSISTANT @ BANCOLOMBIA
MEDELLIN, COLOMBIA — SEP 2016 - NOV 2018
¢ Assisted customers in navigating virtual banking systems and implemented an
educational system to standardize alternative channels
* Investigated and resolved ATM malfunction incidents
ASSISTANT MANAGER @ RIFLE JEANS
MEDELLIN, COLOMBIA — DEC 2014 - DEC 2015
¢ Oversaw daily operations including scheduling, inventory management and
customer service
* Selected styles to stock in store in meetings at headquarters
* Increased sales through monthly promotions
Contact this candidate