Customer Service Support

Carolyn Jackson

**** **** ****** *******, ***** *9404

**********@*****.***

806-***-****

Soft Skills

•Strong Work Ethic

•Customer-Driven

•Works Well Under Pressure

•Needs Minimal Supervision

•Effective Team Player

•Attentive Listener

•Interpersonal Skills

•Technical Support

•Negotiation Skills

•Problem Solver

•Customer Support

•Dispute Resolution

•

Work Experience

Baylor Scott & White – Lubbock, Texas 5/19 – Present

Customer Service Advocate 1

•Assist members with understanding insurance benefits and finding providers within their insurance plan

•Help providers locate benefits for members

•Provide guidance with submitting prior authorizations and with understanding medical benefits

•Assist members with medical prescriptions, submitting grievances and appeals

Ivox Solutions, Lubbock, Texas 11/18 – 5/19

Support Representative

•Receive inbound calls to help customers with billing issues, process payments and bank information

•Assist customers with purchase of new services

•Perform diagnostic testing on all services pertaining to phone and cable

•Add and remove of all equipment

•Schedule appointments for field technicians and Special Order Request for line maintenance techs

•File complaints and disputes

Suddenlink/Altice Communications, Lubbock, Texas 10/17 – 11/18

Customer Support Representative

•Received inbound calls to help customers with billing issues, process payments and bank information

•Assisted customers with purchase of new services as well as safety plans

•Performed diagnostic testing on all services as well as added and removed equipment

•Filed complaints and disputes

•Scheduled appointments for field technicians

•Scheduled special order requests for line maintenance techs

Convergys, Lubbock, Texas 01/15 – 10/17

Customer Support Representative

•Assisted customers with business accounts such as billing and payments processing

•Entered data entry for payment methods

•Performed troubleshooting functions for point of sales equipment

•Performed diagnostic testing on all equipment

•Added and loaded IP addresses

•Provisioned and added customers modems

•Initiated sales for future business products

•Scheduled appointments for field and maintenance technicians

Mosaic, Lubbock, Texas 05/13 – 01/15

Consumer Support

•House Manager of group home for young women with special needs and disabilities

•Assisted clients with distribution of daily medications, routine house work and chores

•Made weekly schedules for staff and clients to follow

•Assisted with transportation of clients to and from work as well as special events

•Processed billing charts for clients fees for housing and Medicaid.

•Issued weekly allowance and assist clients with cash of payroll checks

References

John Simek, Operations Manager – Suddenlink and Convergys 806-***-****

Patsy Matthews, Coordinator – Mosaic 806-***-****

Stephanie Lane, House Manager – Mosaic 806-***-****

Nancy English, Friend for 35 years 806-***-****

Joy Welsh, Friend for 13 years 806-***-****

Contact this candidate