Store Manager General

Katrina Collier

617-***-**** ****************@*****.***

Self-motivated, driven leader with a proven track record of managing teams while achieving operational and financial results. Best known for business acumen, as well as leading by influence. Seeking to leverage my knowledge, experience, and leadership skills to drive positive results.

PROFESSIONAL EXPERIENCE

Assistant General Manager March 2021 - Present

Old Navy, Conroe, TX

Manages 25+ employees generating $4M in annual revenue

Identifies potential areas of business growth; develops and implements action plans

Monitors the overall performance of the store and leads weekly team meetings

Plans work schedules for individuals that achieve daily sales targets

Recruits and coaches employees

Assistant Store Manager February 2019 - September 2020

Bath & Body Works, The Woodlands, TX

Led team to consistently exceed sales goals by providing an excellent customer shopping experience

Interviewed, hired, and trained employees ensuring a high level of standards

Set performance goals, supervised store operations, and performed employee evaluations

Wholesale Account Manager May 2018 - February 2019

Kinsley Armelle, Tomball, TX

Designed sample kits for clients to view products in person prior to placing their first order which ensured less returns and bigger purchases

Secured the company’s largest wholesale account

Addressed customer concerns while ensuring high levels of customer satisfaction through excellent service

General Store Manager September 2011 – January 2018

Charming Charlie, Pearland, TX

Opened multiple new locations and provided support

Completed multiple acting and heat assignments

Named Champion of In Store Events by District Manager

Recruited to Flagship location based on excellent performance

Demonstrated strong ability to positively adapt and lead organizational change

Katrina Collier

617-***-**** ****************@*****.***

EDUCATION

Lone Star College Kingwood, TX

AAS, Business Administration & Management

President’s List

KEY COURSES

Business Ethics Business Law Project Management Accounting Marketing Principles of Selling

Business Writing Economics Problem Solving & Decision Making

SKILLS AND PROFICIENCIES

Conflict Resolution Performance Improvement Operational Excellence

Employee Training Leadership Development Employee Relations

Asset Protection Applicant Screening Communication Skills

Microsoft Products Facility Maintenance Goal Setting

Collaboration Organization Recruiting

Coaching Scheduling Sales

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