Program Manager
Resume:
Kelly-Ann Clark
***********@*****.***
Professional Summary
Seeking a rewarding position in an educational or business environment that will allow me to use my Master’s Degree combined with over thirty years of experience to teach others while also allowing me the opportunity to continue to grow and learn. Organized and motivated Program Manager adept at keeping programs efficient and on track with orderly records and well-supported instructors. Works well independently to handle assignments and always ready to go beyond primary assignments.
Skills
• Program Management
• Student Relations
• Staff Development
• Instructor Training
• Research and Coordination
• Problem-Solving and Multi-tasking
• Customer Relations
• Public Speaking
• Certified Public Information Officer
• Budget Administration
• Marketing and Advertising
• Building Maintenance
• Grounds Maintenance
• Personnel Oversight
• Reporting and Documenting
• Policy Administration
• Building Successful Teams
• Emergency Response
• Retired CT EMT
• Certified in Balanced and Restorative Justice
Experience
CREC Resource Group, Hartford, CT October 2021 – Present
Staffing Solutions Coordinator
• Interview, hire, and onboard new Paraeducators, Associate Instructors, and Registered Behavior Technicians to work within Partner Districts with Open Choice and District students.
• Create contracts for all new hires and execute contracts for payment.
• Created the supervision process for all Paraeducators, Associate Instructors, and Registered Behavior Technicians in the CREC Resource Group as listed below
• Supervise all staff in Partner Districts, conducting yearly goal-setting meetings, 90-day Reviews, Quarterly Check-In meetings, and Year-End Evaluations.
• Document and maintain all meeting records appropriately from signing of documents to placement in employee’s DYNA file.
• Maintain supervision of staff, including progressive discipline if necessary and appropriately document all actions taken.
• Work cooperatively with all stakeholders, including partner districts, to ensure all areas of staffing, timekeeping, professional development, and ethical standards are maintained.
• Securing Interpreters and Tutors for Partner Districts as needed. As well as, creating contracts for actions, following through to completion, and ensuring proper billing.
CREC Soundbridge, Wethersfield, CT September 2001 – June 2021
Early Learning Center Coordinator/Student Services Coordinator/Facility Manager
Early Learning Center Coordinator
• Recruited and enrolled eligible families into the Early Learning Center program.
• Over the past 20 years, directed a team of 75 staff members serving over 600+ students and families.
• Supervised staff, including development of team leaders to improve the team.
• Boosted team performance by closely monitoring the work of each staff member and offering motivational support.
• Evaluated program operations regularly to identify and proactively correct problems.
• Managed program budgeting and administrative requirements, expertly handling student records, expense tracking, and reporting.
• Oversaw and updated service models for the Early Learning Center programs, standards, and strategic planning.
• Developed employees to improve their knowledge bases, increase team value, and improve leadership potential.
Student Services Coordinator
• Received and processed new applications and incoming applicant mail, recording details in Microsoft Excel and Access.
• Screened, hired, and evaluated personnel to sustain a productive and motivated workforce.
• Supported efforts to recruit and hire staff, including posting advertisements, pre-screening and interviewing applicants, completing reference checks, and orienting new employees.
• Supervised all staff, providing direction and reviewing work processes.
• Provided front-line customer service by responding to all inquiries.
• Created and improved training manuals, teaching guidelines, and attendance reports for delivery to school districts.
• Utilized student performance data to analyze, evaluate, and improve instruction and learning.
• Improved the performance of individual team members by motivating and training each person.
• Participated in seminars and additional training to expand knowledge and skills.
• Picked and ordered instructional materials according to curriculum plans.
• Evaluated customer issues and complaints and developed amicable solutions.
• Referred families to wide range of public and private agencies based on needs to obtain necessary assistance.
Facility Manager
• Employed effective organizational and problem-solving abilities to manage continued improvements.
• Oversaw day-to-day facilities maintenance operations.
• Performed facility checks to verify cleanliness and safety.
• Promoted accident prevention program to reduce worker’s compensation claims, avoid injuries, and positively reinforce good safety behavior.
• Oversaw repair and maintenance work assignments performed by technicians, vendors, and contractors.
• Coordinating grounds maintenance, such as lawn mowing and snow removal.
• Used effective planning and process management abilities to develop and implement budgets and cost control strategies.
• Ordered office supplies, maintained department equipment, sorted and distributed mail, and performed other administrative and support functions as requested.
Wethersfield Volunteer Ambulance Association (WEMSA), Wethersfield, CT February 1998 – September 2022 - Emergency Medical Technician
Assistant Chief - Administration 2001 - 2022
• Responsible for day-to-day operations and facility management.
• Responsible for all personnel issues and oversight.
• Maintained membership oversight, mandated training, and reporting.
• Responsible for weekly and monthly reports to town and other stakeholders.
•Certified as the State of Connecticut Public Information Officer and served as the Department Public Information Officer
• Forged relationships with all stakeholders; including local, regional, and governmental to support our organization.
• Responsible for the overall management of the Department in the absence of the Chief.
Education
Charter Oak State College New Britain, CT.
Master of Science: May 2021
Organizational Effectiveness and Leadership/Business
Charter Oak State College New Britain, CT.
Bachelor of Science: December 2013
Early Childhood Study
Morgan G. Bulkeley High School Hartford, CT
High School Diploma June 1988
*Transcripts, Certificates, and References available upon request.
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