Customer Service Representative
Resume:
Tiffany Thompson
Phoenix, AZ *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
EMCOR Facilities Services, Inc.
November 2021 to Present
• Create work orders
• Follow -up on work orders by phone and via email
• Dispatch work orders
• Check in and out of work orders for the tech
• Take incident reports
• NTE increases
• Notates all wo with customer/service provider info Customer Service/ Tech support
Consumer Cellular
April 2020 to Present
Communicated directly with the customers by phone to resolve issues they had with setting up their member portal, trying to make a payment online setting up automatic payments. assesses with, issuing refunds. Developed and maintained notes on the customer account, updated customer information, process warranties, troubleshooting, placed orders, set up accounts, canceled accounts and Porter numbers from one carrier to the other
Member Service Representative
Cognizant - Phoenix, AZ
September 2019 to March 2020
Communicated directly with the members by phone to resolve issues they had with setting up their member portal, trying to make a payment online setting up automatic payments. assesses with disputing claims, issuing refunds. Developed and maintained reporting procedures, updated member information. Supervised and motivated by staff recognizing and rewarding individual achievements, and maintaining a positive attitude.completed credit-card transactions. Coordinated efforts between several departments to resolve complex member issues
Member Service
PSCU - Phoenix, AZ
April 2019 to August 2019
Culminated directly with the clients over the phone. completed credit card transactions for the members, ordering new bank cards. escalated calls. Developed and maintained reporting procedures. addressed customer complaints and issues, researched, documented, maintain problem ownership and accountability. coordinated efforts between several departments to resolve complex customer issues Paralegal
Lexington Law - Phoenix, AZ
July 2018 to May 2019
Interacted with the clients by maintain consistent telephone and email communication. Gathered information to dispute and untrue information on their credit reports. researched, and documented. addressed any client complaints, issues and escalations, completed credit card transactions, coordinated between several departments to resolve complex issues Insurance Representative
Oxford Life Insurance - Phoenix, AZ
April 2018 to March 2019
Interacted with the clients by phone and email. Developed and maintained reporting procedures Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Collection Representative
Penn Credit Corporation - Phoenix, AZ
May 2017 to February 2018
Culminated directly with the customers by phone. Completed credit-card transactions. issued receipts for funds received, verify amounts due, Collected on past due accounts. set up payments arrangements, addressed and additional questions. Addressed complaints, issues and escalations Education
High school diploma
Victor Valley High School
June 1999 to May 2004
Skills
• CSR (5 years)
• Call Center (6 years)
• Customer Service (6 years)
• Customer Care
• Technical Support
• Medical billing
• Organizational skills
• Medical office experience
• Time management
• Communication skills (6 years)
• Data entry (5 years)
• Sales (2 years)
• Medical terminology
• English
• Typing
• Front desk
• Phone etiquette
• ICD-10
• CPT coding
• Insurance verification
• Clerical experience
• Filing
• Office management
• Medical receptionist
• Office experience (6 years)
• Patient care
Certifications and Licenses
Paralegal Certificate
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