Administrative Assistant Human Resources
Resume:
Amanda Whittle
***********@*****.***
Objective
I am a motivated, organized and a fast learning individual seeking a position within a company in the recruiting, staffing, administrative assistant or supported/competitive employment area where my skills, training and experience can contribute towards company success and allow for continued professional growth. Skills Summary
● 15+ years’ experience as a Recruiter and Staffing Specialist in the staffing industry.
● I am efficient, adaptive, self-motivated and a quick learner.
● Possess strong organizational and interpersonal skills.
● 10+ years experience as a Supervisor.
● Initiated client leads through skill marketing.
● Established and maintained positive communication with existing clients and employees. Professional Experience
OnPoint Warranty Louisville, KY November 2022 - Present Service Network Relationships Manager
● Locate Servicers across the United States to perform plumbing, HVAC, electrical and appliance repair.
● Establish and maintain relationships with the Servicers to get tickets dispatched and to get my customer’s needs met.
● Recruit potential Servicers to work with OnPoint Warranty and discuss rates, method of payment, billing information and best way to contact them.
● Input new servicers into Hubspot, Service Power and Kustomer.
● Answer incoming calls and direct them accordingly.
● Attend weekly meetings and notate daily numbers, struggles and victories.
● Follow up with Servicers to get them to sign on with OnPoint Warranty.
● Mentor new Recruiters and work a combination of first and second shift to ensure shift coverage. Integrated Service Solutions, LLC. Lexington, KY September 2020 - November 2022 Human Resources Administrator / Recruiter
● My region consists of Lexington, Georgetown, Shelbyville, Nicholsville, Elizabethtown and Bardstown Kentucky.
● Handle workforce planning and employment such as recruiting of applicants, conduct interviews and ensure all interested applicants can meet pre-employment requirements and handle orientations.
● Implement the organization’s recruiting strategy.
● Handle background investigations and maintain a working relationship with Concentra in regards to drug screens and TB skin tests.
● Administrative duties such as preparation for on-boarding of new hires, entering all information including direct deposit information and process I-9 documents.
● Process transfers, promotions and terminations in my region.
● HR development conducting training sessions, administering on-the-job training programs, evaluating the effectiveness of said training sessions and maintaining proper records of employee participation in all training and development programs.
● Process all Worker’s Compensation claims under my region. Make arrangements to provide light duty work depending on the nature of the incident.
BaronHR & Associates Lexington, KY June 2019 - March 2020 Business Development Manager
● Generated revenue by developing market potential through forecasting, lead generation, qualification and closing sales.
● Initiated sales process by scheduling appointments, making initial presentations and understanding account requirements.
● Closed sales by building a rapport with potential customers. Explained product and service capabilities. Prepared contracts under the legal department supervision.
● Expanded sales in existing accounts by introducing new products and services by developing new applications.
● Conducted initial on-site evaluations to potential new clients to ensure safety of our employees before acceptance as a new customer.
Surge/I-Force Staffing August 2017 - May 2019
Branch Manager Lexington /Louisville KY
● Start up branch with recruiting and company leads driven from previous working relationships.
● Responsible for the supervision and profitable operation of the branch.
● Presented e-solutions, vendor management, HR services, payrolling, assessments, training and other service programs to customers in order to secure or maintain their business.
● Conducted business development to ensure quality customer service to expand business.
● Directed and supervised customer development activities within the office, including face-to-face customer contact to create and develop a good business relationship with the existing and inactive customers and retained and built additional positions to get companies working at full capacity.
● Coached and counseled employees to ensure quality performance and job satisfaction.
● Conducted regular permanent staff meetings to ensure good communication within the branch. Cortech International Louisville, KY October 2016 - August 2017 Selling Branch Manager
● First point of contact for issue resolutions and escalation in the branch.
● Conducted interviews and sensible determination as to whether an applicant is a good fit for not only my organization but for my customer base as well.
● Handled all activities in the office from interviews and job placements to business development activities and networking.
● Conducted reference checks, criminal background checks and administered drug screens to prepare applicants for job assignments.
● Maintained and processed proper paperwork for all Worker’s Compensation Injury Reports, including updates on follow ups, drug testing results, etc.
● Surveyed the job market and contacted businesses for the purpose of obtaining opportunities for job placement.
● Hosted in-house and attended local job fairs to recruit candidates into industrial and clerical positions. Kelly Services Georgetown, KY October 2012 - September 2016 Shared Services Onboarding Team Lead
● First point of contact of issue resolutions and escalations for the Specialists on my team.
● Managed a team that handled the latter stages of the hiring process such as scheduling of drug testing and physicals. Any criminal behavior that needed review through the E541 process and I9 and E-Verify completion.
● Prepared and distributed daily and weekly reports to my team and management.
● Conducted weekly team meetings to motivate my team and develop new ways to be efficient and productive.
● Was responsible for the day-to-day activities of a specific program and/or account within the Operations Shared Services Center.
● Worked to process transactions and managed the day-to-day work of the specialists on my team. Education
Sullivan University
Business Management Program September 2011 - April 2013 Certifications
● Previously held certification as a Certified Staffing Professional through the American Staffing Association
● Completed training for Supported Employment Services through the University of Kentucky – Sept 2013
(references available upon request)
References Amanda Whittle
***********@*****.***
Kevin Kavris
Kavris Appliance Service
Snellville, GA
Autumn Harris
OnPoint Warranty
Louisville, KY
Alanna Graham
OnPoint Warranty - Team Lead
Elizabethtown, KY
Kalli Daniels
Integrated Service Solutions, LLC.
Bardstown, KY
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