Customer Service Representative
Resume:
Chrishauna S Dukes
Dear Sir or Madame:
Please accept this letter and my attached resume as an interest in the position, where my experience can be utilized immediately to your benefit. I am very interested in becoming a part of your business where I can provide many valuable contributions. If there is an opportunity within your workplace for a creative, energetic, and trustworthy team player, please remember me. If I can provide any additional information, or should you desire to arrange an interview, please feel free to contact me at your earliest convenience.
Thank You in Advance
Chrishauna Dukes
Chrishauna Dukes
678-***-**** ************@*****.***
Atlanta, GA
Professional Experience:
The Home Depot
Customer Service Representative August 2023-Current
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Randstad
Healthcare Recruiter Remote
October 2021- March 2023
•Achieves staffing objectives by recruiting and evaluating job candidates; advising managers; and managing relocations and intern program.
•Establishes recruiting requirements by studying organization plans and objectives and meeting with managers to discuss needs.
•Determines applicant requirements by studying job description and job qualifications.
•Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements.
•Attracts applicants by placing job advertisements, contacting recruiters, and using newsgroups and job sites.
Hire Velocity January 2020-October 2021
May 2024-Current
Account Team Lead Recruiter Sandy Springs, GA
•Achieves staffing objectives by recruiting and evaluating job candidates; advising managers; and managing relocations and intern program.
•Establishes recruiting requirements by studying organization plans and objectives and meeting with managers to discuss needs.
•Determines applicant requirements by studying job description and job qualifications.
•Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements.
•Attracts applicants by placing job advertisements, contacting recruiters, and using newsgroups and job sites.
•Managing 32 Employees under an account, making sure they are on time, have everything they need to complete their job, and making them accountable for their numbers.
Northside Hospital, Atlanta, GA December 2019- January 2021
Patient Access Representative/Medical Assistant
•Greeting patients and their caregivers on arrival.
•Collecting information such as patient details, medical history, billing, and insurance information, etc.
•Preparing patient admission and discharge documentation.
•Entering information into databases and maintaining accurate records.
ISIS OB/GYN, Johns Creek, and Roswell GA May 2015-October 2019
Front Desk Lead Supervisor/CMA/Surgery Scheduler/Call Center
●Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring to inquiries.
●Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
●Maintains patient accounts by obtaining, recording, and updating personal and financial information.
●Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third party claims.
●Helps patients in distress by responding to emergencies.
●Coordinate Pre-Op testing appointments.
●Prepare a daily and monthly staff call schedule for distribution.
●Processed and reconciled patient charges.
●Maintained and audited the surgery schedule and applied scheduling guidelines in an efficient and equitable manner.
●Scheduled all surgeries: Communicated with hospitals to schedule procedures at facility, surgical representatives for equipment requests and patients to give pre-operative instructions.
●Communicate with office personnel concerning insurance, co-pays, and deductibles.
IHOP, Alpharetta GA November 2018-June 2019
Hostess/Server
●Greet and acknowledge guests and seat patrons by escorting them to assigned tables or communicate delays and offer additional services such as beverages to keep them occupied while waiting.
●Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
●Highly organized and personable Server with experience providing exceptional customer service in establishments ranging from casual cafés to fine-dining restaurants.
●Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
●Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders.
●Success multitasking while remaining professional and courteous in fast- paced environment.
The Goddard School, Alpharetta GA January 2013-May 2015 Infant Teacher
●Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
●Accepted necessary phone calls, with complaints, and concerns.
●Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
●Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
●Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
●Instruct children in health and personal habits, such as eating, and resting.
Primrose, Alpharetta GA July 2012-December 2013 Preschool Teacher
●Establish and enforce rules for behavior, and procedures for maintaining order.
●Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
●Observe and evaluate children's performance, behavior, social development, and physical health.
●Attended to children's basic needs by feeding them, dressing them, and changing their diapers.
●Provide a variety of materials and resources for children to explore, manipulate and use both in learning activities and in imaginative play.
Education:
●Georgia Highlands College, Dallas GA, August 2011-May 2012
●Clayton State University, Morrow GA, May 2023-Current
Focal Skills:
●Windows 2021/XP/Vista
●Microsoft office 365
●BullHorn
●IT/Basic Computer Knowledge
●Epic/Cerner/Star
●ICIMS
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