Customer Service Rep
Resume:
Drasha Crowe
ObJective: Seeking a position where I can use my communication skills
along with my problem-solving skills in order to successfully serve customers.
Arlington, TX 76010
*********@*****.***
EXPERIENCE
D. Smith’s Chicken & Fish — Head Cook, Manager
April 2021 - PRESENT
- Providing quality customer service to all patrons.
- Making sure all food was served and prepared correctly.
- In charge of making sure that kitchen was always up to code as far as cleanliness and sanitation of food.
- Preparing the store for the next day, or for the cooks that come in behind me.
- Cash handling
Medical City of Arlington — Customer Service Rep./Food Service Rep.
January 2019- May 2021
- Making sure all customers were satisfied with our service
- Handling all issues and disservice
- Making sure that communication between staff and customers/patients was effective and always positive.
- Processing all customer orders in a timely fashion. Peet’s Coffee & Tea DFW —Customer Service Rep./Cashier March 2016 - November 2019
- Greeting customers always and making sure all of their needs were met.
- Processing orders, and cash handling at a larger volume.
- Restocking products as needed towards the end of the day.
- Handling customer inquiries and making sure all questions were answered to the best of my ability.
CALGP Assisted Living —Supervisor/Head Chef
May 2016 - January 2017
- Organized and scheduled the menu for each month in advance.
- Made sure inventory was up to date, and we had everything we needed to serve.
- Treated patients with care, and always made sure their needs were taken care of.
SKILLS
-Awesome customer service
- Friendly Personality
- Great Communication skills
- Organized and punctual
- Understanding various
systems like: Microsoft Office,
Quickbooks, Shopify, etc.
- Able to handle cash in large
quantities
- Hardworking and a
team-player
- Knowledgeable of a lot of
fields, and always ready to
learn more.
LANGUAGES
English
- Made sure the facility was clean, sanitary, and safe at all times.
- Always kept open communication with staff about changes, policies, and procedures.
- Assisted new patients with settling in, and making sure they had everything they needed.
United Methodist Church —Preschool Teacher/Customer Service Rep.
February 2014 - November 2015
- Provided nutritious snacks, and lunch on a day to day basis.
- Making sure that my students were always in a safe, fun, learning environment.
- Established policies and procedures for inside as well as outside of the classroom.
- Made sure I kept open communication with the parents of students at all times.
Silver Leaf Resort —Customer Service Rep.
January 2011 - January 2014
- Made sure I made my quota, by making the amount of calls I was supposed to make a day. With an average of about 150 calls.
- Handling a wide variety of calls inbound and outbound. To ensure that our customers receive any assistance they may need.
- Gather and organize customer information based on their needs.
- Scheduled times for customers to go and visit various resorts that they were interested in.
- Made sure I was always on top of new and important information that pertained to our resorts.
Law Office of Terri Estes —Administrative Assistant December 2004 - January 2007
- Greeted clients with positivity on a day to day basis, who were coming in seeking legal counsel.
- Answered client calls, and made sure that they were transferred to the representative that they needed to speak to.
- Called clients to update them on court dates and times.
- Scheduled times for clients to come in and speak with representatives, and made sure all legal documents were filed correctly.
- Updated and verified client demographics on a daily basis. Chewy Pet Co. —Customer Service Rep.
April 2004 - May 2006
- Answering calls for customers who needed assistance when it came to their pets wants and needs.
- Always providing quality customer service.
- Verified client information and documentation when looking for certain Veterinarians
- Scheduled times for customers to bring their pets to appointments as well as provided further contact information.
- Cash handling.
EDUCATION
South Grand Prairie High School — High School Diploma Graduated May of 2004
Texas Southern University — Associate’s Degree
2005-2007
References
References are available upon request.
Contact this candidate