Delivery Driver Customer Service
Resume:
PROFESSIONAL SUMMARY
Proven Delivery Driver with a track record of enhancing customer
satisfaction through efficient route planning and timely deliveries at Instacart. Excels in GPS navigation and maintaining strong client relationships, demonstrating exceptional problem-solving and interpersonal skills. Achieved significant improvements in delivery efficiency, ensuring high standards of customer service and safety. WORK HISTORY
Delivery Driver, 06/2022 - Current
Instacart, Houston, TX
Houston, TX 77077
**********@*****.***
SKILLS
OLUMIDE
ABOROWA
• Delivered packages to customer doorsteps and business offices. Completed on-time deliveries by choosing best and most efficient routes.
•
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
•
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
•
Operated vehicle safely in highly congested areas with no traffic violations.
•
Completed rush deliveries on tight timetables to satisfy customer needs.
•
Maintained upbeat, positive attitude in busy, customer-focused environment.
•
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
•
Managed customer inquiries and complaints in polite and professional manner.
•
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
•
• Verified accuracy of all deliveries against order forms. Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
•
Maintained strong relationships with clients through proactive communication and personalized service.
•
• Expedited deliveries to meet customer deadlines and requirements. Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
•
• Positive Attitude
• Customer Service
• Valid Driver's License
• Teamwork and Collaboration
• Attention to Detail
• Time Management
• Dependable and reliable
• Punctual and Reliable
• Problem-Solving
• Safe Driving
• Time management skills
• Loading and unloading
• Clean Driving Record
• GPS and route planning
• Route Management
• Safe Driving Record
• GPS Navigation
• Heavy Lifting
• Order picking and processing
• Map reading and navigation skills
• Roads and highways knowledge
• GPS Operation
• Vehicle Cleaning and Maintenance
• Delivery Scheduling
• Stocking and Inventory
• Traffic laws knowledge
• Local routes understanding
• Complex Problem-Solving
• Cargo Handling
• Route Planning
• Quality Assurance
• Safe Driver Training
• Vehicle Inspection
• Delivery recordkeeping
• Commercial driving
• Client Relationship Management
• Logistics knowledge
• Ability to Lift 50 Pounds
• Customer Relationships
• Strong Working Relationships
• Dependability and Honesty
Communication and Interpersonal
Skills
•
• Multitasking
Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
•
Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
•
Inspected and maintained delivery vehicles regularly to keep in safe working order.
•
Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
•
Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
•
Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
•
• Kept detailed mileage and fuel reports to track overall fuel costs. Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
•
Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
•
Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
•
Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
•
Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
•
Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
•
Identified mechanical issues, completed basic repairs and reported serious concerns to management.
•
Protected people and equipment from hazardous materials by using correct procedures.
•
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
•
Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
•
• Inspected load security and checked for damages.
• Fostered positive working relationships with regular customers. Loaded and unloaded various delivery vehicles with correct order and balancing.
•
Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
•
Documented mileage, deliveries, pickups, customer issues and damages.
•
Successfully avoided time delivery delays by carefully planning best routes.
•
Mitigated potential risks associated with hazardous materials transport through strict adherence to established safety protocols and guidelines.
•
• Efficiency and Time Management
• Dry vans
• Auto delivery
• Lifts up to Number pounds
• Vehicle systems
• Language Fluency
Valid Class A Commercial Driver's
License
•
• Equipment monitoring
• Shopping Orders
• Fuel Efficiency
• Vehicle inspections
• Mileage Tracking
• Payment Collection
• Fluent in Language
• Load Balancing
• Advanced planning
• Pre-Trip and Post-Trip Inspections
• Vehicle Maintenance
• Equipment Operation
• Order Verification
EDUCATION
Bachelor Of Education, Human Kinetics And Health Education, 09/2004
University of Ibadan
Contact this candidate