Customer Service Representative
Resume:
Brittney Black-Richards
Long Island NY, *****
********.****@**.***
PROFESSIONAL SUMMARY
Ambitious, determined detailed-oriented team player with strong customer service skills. Excellent team leader with the ability to interact with various personalities.
Seeking to take next career step with an organization offering opportunities for professional advancement. Strong desire to further develop communication from an organizational standpoint.
EXPERIENCE
Optum ProHealth December 2022- Present
Patient Care Coordinator /General Surgery & Breast care
•Enters and scans patient’s demographic and insurance information into Epic
• Verifies insurance eligibility and benefit information; informs patients of insurance benefits and retrieving referrals if needed
• Collects co-payments and patient balances scheduling appointments Clerk
Flex Staff/ Northwell - Lake Success, NY
February 2022 to December 2022
•Clerical responsibilities Checking in patients for their appointments
•Greeting and directing visitors; Answering telephones, Temperature checks
TV/Billing
PCare - LIJ Hospital Franklin Square, NY/ Mercy Hospital August 2021 to February 2022
•Greeted and directed visitors
•Answered all incoming phone inquiries/complaints
•Verified patients’ invoice and collected all payments
• Repaired/replaced tv and phones in patients’ room Customer Service Representative
Card Works - Woodbury, NY
January 2021 to April 2021
Customer service Representative
•Collected Monthly payments from customers
•Checked client information.
•Updated customer online banking accounts
•Opened and Closed credit card accounts
•Disputed charges on accounts
•Responded to telephone inquiries regarding customer credit card accounts in a fast paced, structured customer focused environment
Assistant Manager, MAC Cosmetics October 2019 –2021 Valley Stream, NY
July 2015- December 2018
• Coached and mentored a 12 person staff to increased overall efficiency
• Assisted store manager with day-to-day operational tasks
• Top performer at the 3rd highest ranked location on the east coast
• Exceeded prior year sales goal by 115%
• Played a significant role in exceeding location revenue goals by 12%
• Generated weekly sales reports and provided feedback to corporate office
• Held daily meetings to ensure weekly goal targets were achieved and if present, resolved any concerns
• Worked with upper management to effectively interview and hire staff for this location
• Created interview guides to ensure corporate standards were met
• Trained new hires about products and services we provide as well as processing their onboarding paperwork. Trained newly hired managers from other locations to ensure they know how to effectively manage a team and complete paperwork in a timely manner that is necessary for their roles
• Processed onboarding paperwork and training for newly hired employees
• On a corporate level provided training to newly promoted managers from other locations
• Boosted team moral through inspiration and team workshops on a weekly basis by highlighting their achievements from previous weeks and create a new goal for the upcoming week.
• Held weekly team workshops to increase team morale and set future goals
• Ensured collections are present and displayed in a timely manner by tracking shipments and alerting hire up management if collections are not at facility by deadline. Worked with staff to create ways to advertise collection where customers are excited to shop.
• Supported marketing efforts for seasonal product lines by following company protocols
• Trained the staff on unique sales techniques to increase revenue for seasonal product lines
• Handled all day-to-day operational tasks
Associate Lead, MAC Store Cosmetics July 2015-December 2018
Elmhurst Queens Blvd
NY
• Ensured staff followed all corporate protocols
• Resolved customer complaints
• Trained staff how to provide excellent customer service during peak business hours
SKILLS & ABILITIES
• Microsoft/ Word/
• Adaptability to change
• Multitasking
• Communicating with a team
• Strong team player/ leader
• Problem solving
• Decisions making
• Listening skills/Telephone Skills
EDUCATION
Elmont Memorial HS Graduate 09
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