Relationship Manager Customer Service
Resume:
M.Anthoney Rajan
No.23, Sellur 60 Feet Road, Madurai-625002, Tamilnadu 915-***-**** ****.***********@*****.***
Objective
I have 12 years of Total working experience and am an experienced Relationship Manager with a proven track record of success working with clients in the financial industry. I possess excellent sales and customer service skills and have a strong ability to build relationships with customers to encourage long-term loyalty and repeat business. My biggest achievement has been to increase customer satisfaction by 30%, leading to increased company performance. I am a highly organized, detail-oriented, proactive, and goal-driven individual who is always looking for ways to improve efficiency. I also excel at problem-solving, have excellent communication skills, and can work independently as well as part of a team. Experience
HDFC Bank Ltd
Senior Relationship Manager- Healthcare Finance & Education Group As a Senior Relationship Manager at HDFC Bank Ltd, I was responsible for managing and developing relationships with clients in the healthcare finance and education sector. During my time at the company from 2023-03 to 2024-05, I utilized my expertise in financial services and my knowledge of the industry to drive growth and foster strong partnerships.
Developed and maintained relationships with clients in healthcare finance & education Provided financial solutions tailored to meet clients' needs Conducted market research to identify potential growth opportunities Collaborated with internal teams to ensure timely delivery of services ESAF Small Finance Bank
Business Relationship Manager-MSME
As the Business Relationship Manager-MSME at ESAF Small Finance Bank, I had the privilege of working with a diverse portfolio of Micro, Small, and Medium Enterprises (MSMEs) across India. In this role, I was responsible for developing and maintaining strong relationships with these businesses, understanding their financial needs, and providing them with customized solutions to help them achieve their goals. Managed MSME portfolio
Built strong client relationships
Provided customized financial solutions
Achieved business growth targets
ICICI Bank Ltd
Personal Banking Relationship Manager
As a Personal Banking Relationship Manager at ICICI Bank in India, I was responsible for building and maintaining relationships with clients to provide them with personalized financial solutions. I leveraged my strong knowledge of banking products and services to help my clients achieve their financial goals and increase their satisfaction with the bank. My excellent communication and customer service skills allowed me to effectively manage a diverse portfolio of clients. Developed and maintained client relationships
Provided personalized financial solutions
Utilized strong knowledge of banking products
Increased overall client satisfaction
Karur Vysya Bank Ltd
Business Development Associate- CASA
As a Business Development Associate at Karur Vysya Bank Ltd in India from April 2014 to January 2020, I was responsible for identifying and developing new business opportunities, promoting the bank's products and services, and building strong relationships with clients 10/2011 - 03/2014
2014-2016
2008-2011
2003-2005
Conducted market research to identify potential clients Developed and executed marketing campaigns to promote bank's offerings Maintained and nurtured relationships with existing clients Collaborated with cross-functional teams to develop new products/services Increased client base by 20% through effective networking Achieved monthly sales targets consistently
Conducted training sessions for new team members on business development strategies Shruthi Milk Products Pvt Ltd
Area Sales Manager
As an Area Sales Manager at Shruthi Milk Products Pvt Ltd, I was responsible for overseeing operations and sales in multiple locations in India. During my time at the company, I successfully implemented strategies to increase sales and improve efficiency, resulting in a significant growth in revenue. I also led a team of employees and provided training and guidance to ensure their success. Managed multiple locations
Increased sales
Implemented effective strategies
Led and trained team
Appointed and managed Distributors and Dealers
Education
Annamalai University
Master Of Business Administration
Madurai Kamaraj University
Bachelor of Computer Application
Anna University
Diploma in Civil Engineering
Skills
Relationship Building
Business Development
Team Management
Leadership
Market Analysis
Decision Making
Customer Service
Operations
Problem solving
Adaptability
Languages
English
Tamil
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge. M.Anthoney Rajan
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