Customer Service Medical Assistant
Resume:
Maurika Higgins
Customer Service
Lexington, KY *0505
***************@*****.***
Seeking an entry-level position to begin my career in a high-level professional environment. To secure employment with a reputable company, where I can utilize my medical, customer service skills and psychology studies background to the maximum.
Authorized to work in the US for any employer
Work Experience
Case Manager
The Salvation Army-Lexington, KY
January 2023 to Present
• Assist homeless women with finding resources for housing Caseworker
DCBS/CHFS-Lexington, KY
June 2020 to December 2022
• Complete applications for child care assistance, Medicaid and the Snap program
• Determine eligibility for programs
• Utilize call services
• Conduct in person interviews
Certified Medical Assistant
Baptist Health Lexington Hospital-Lexington, KY
November 2015 to June 2020
• Schedule Patients, call in refills
• Coached medical assistants with EHR system
• Supervised over ordering supplies for the clinic
• Involved in the evolving leaders program to learn necessary skills for supervising
• Room Patients, assist doctors with procedures, verbalized test results Customer Service Representative
Pacific Pulmonary Services-Lexington, KY
March 2013 to January 2014
• Educated patients on the proper use and storage of oxygen equipment as well as troubleshooting issues
• Organized and collected detailed patient notes in each patients profile
• Counseled patients on the importance of using their oxygen equipment Sales Associate
Rack Room Shoes-Lexington, KY
November 2006 to May 2012
• Organized and cleaned the showroom as needed
• Worked as a team with other salespeople to meet corporate goals Resident Assistant
Eastern Kentucky University-Richmond, KY
August 2009 to May 2011
• Assisted freshman students in transitioning from High School to college
• Taught information to students such as diversity, time management, and study tips
• Clerical duties such as front desk, filing faxing, spreadsheets and presentations and data entry Education
Bachelor's degree in Psychology
Eastern Kentucky University - Richmond, KY
August 2019 to Present
Associates of Applied Science in Medical Assistant Medtech College - Lexington, KY
2014 to November 2015
Skills
• Microsoft Office
• Excel
• Powerpoint
• Patient Education
• Patient Care
• Training
• Employee Training
• Ordering
• Schedule Appointments
• Program Management
• Experience Administering Injections
• Medical Office Experience
• Vital Signs
• Phlebotomy
• ICD-10
• EMR Systems
• Case Management
• Epic
• Medical Scheduling
• Medical Records
• Word Processing
• Triage
• Medical Billing
• Insurance Verification
• Medical Terminology
• Hospital Experience
• English
• Section 8
• Fair Housing regulations
• Social work
• Bookkeeping
• Office management
Certifications and Licenses
CMA (AAMA)
November 2015 to November 2021
CPR/BLS
January 2018 to January 2021
First Aid Certification
BLS Certification
Additional Information
SKILLS & RELATED COURSES
• Phlebotomy
• Excellent communication skills
• CPR Certified
• Patient Vitals
• Lab processing
• Word Processing
• Medical Front Office
• Medical Clinical Duties
• Microsoft Office
• Blood Borne Pathogens
• Sales
Contact this candidate