A Caregiver Aftermarket Parts

**** ******* ** ******** ***** *****

903-***-**** *******.*******@*******.***

CHRISTY LINVILLE SPRADLIN

SUMMARY

Experienced in many diverse fields of business from high volume fast paced call center atmosphere to slower paced one on one. Experienced in management, customer service, marketing, training, finance, sales and medical field. I am motivated and dependable team player who can also work independently and is familiar with working with many different computer systems.

WORK OF EXPERIENCE

May 28,2018- Sept 21,2018 KELLY SERVICES/GENERAL CABLE

SHIPPING COORDINATOR ASSISTANT LONGVIEW, TX/SCOTTSVILLE, TX

Organize the schedule for the day and list order confirmations and approval numbers for each order shipping out for that day. Setup orders, create load sets and send out tenders to trucking companies to make offers on shipments thru email and over the phone. Do all shipping paperwork and check out drivers with invoices, packing lists and bill of laden for each load. Worked with team on inventory of the entire plant. Answer continuous emails all day. Use of all kinds of office equipment, cb radios, computer and phone systems.

DEC 2017- May 25, 2018 ADVANTAGE/S4 COMMUNICATIONS

CUSTOMER SERVICE REP CALL CENTER, LONGVIEW, TX

Take calls for AT&T Small Business Accounts, landline, mobility, internet, and Direct TV. Take orders for new service, take payments, go over billing, request credits, order equipment, etc. Handle customer complaints in a calm and empathetic voice. Use between 20 to 25 systems on the computer on an hourly basis.

AUG 2011- OCT 2017 PERSONAL ASSISTANT/PAULINE AND KAREN KALE

This included managing rental property, finances, travel, doctor appointments, insurance, legal matters, and personal care etc.

MAY 9, 2011 TO AUG 19, 2011 TEXAS STATE TECHNICAL COLLEGE

INTERN/SAFETY INSTRUCTOR ASST MARSHALL, TX

Worked in Safety Dept. as intern. Performed many safety checks with professor and we did inspections and got college ready for the yearly fire safety inspection. Completed safety reports and paperwork.

JANUARY 2005-MARCH 2010 ALLTEL\VERIZON WIRELESS

SENIOR CUSTOMER SERVICE REP LONGVIEW, TX

I utilized effective negotiation strategies and listening skills to assist customers in resolution of billing questions, equipment problems and payment arrangements. Handel customer complaints, perform tech support, take payments, handle escalated calls, fill in for lead and supervisors when needed, worked call center floor for rep support regularly, worked up team contests and programs to promote team spirit and quality. I assisted with training classes for new reps and new programs.

2003-2004 COMFORT SUITES HOTEL

MANAGER MARSHALL, TX

I managed all areas of three floor hotel including employee hiring and release, scheduling, ordering, computer system for reservations for both individual and large corporate groups, payroll ledgers, marketing, advertising, and training.

1999-2003 CROSSMARK RETAIL MARKETING COMPANY

RETAIL MARKETING REP EAST TEXAS/ NORTH LA REGION

I traveled to retail, pharmacy and grocery stores in my designated area and worked with management to ensure proper distribution and display of products for clients. Check barcodes and expiration dates and setup order.

2002-2003 ACTION PLUS SERVICES

AREA MARKETING MANAGER FOUR STATE REGIONS

Train Reps, scheduling, timesheets, track orders, issue credits, conduct store checks and employee evaluations on a weekly basis. Complete daily, weekly, and monthly reports on excel to district manager. I also filled in for district manager for three months.

EDUCATION

LAMAR UNIVERSITY SR. IN THE BAAS DEGREE PROGRAM

TEXAS STATE TECHNICAL COLLEGE ASSOCIATES DEGREE ARTS AND SCIENCE INSTRUMENTATION

TEXAS STATE TECHNICAL COLLEGE ASSOCIATES DEGREE ARTS AND SCIENCE

ENVIRONMENTAL HEALTH AND SAFETY

GRADUATED BISH MATHIS INSTITUTE OF BUSINESS DIPLOMA

I have also completed continuing education courses in business, management, medical, and safety fields.

ACHIEVEMENTS AND AWARDS

Dean’s List Lamar University

REGENCY HONORS/PRESIDENT’S LIST TEXAS STATE TECHNICAL COLLEGE

AMERICAN SOCIETY OF SAFETY ENGINEERS MEMBER and FORMER PRESIDENT OF TSTC STUDENT SECTION

YOUNG CAREERIST AWARD (BUSINESS AND PROFESSIONAL WOMEN CLUB)

WOMAN OF THE YEAR (BUSINESS AND PROFESSIONAL WOMEN CLUB)

MULTIPLE AWARDS OF APPRECIATION, AWARDS FOR FUNDRAIZERS, AND, TEAMWORK

FORMER PRESIDENT OF THE MARSHALL BUSINESS AND PROFESSIONAL WOMENS CLUB

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